Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cooper Roch

Gables

Summary

I am a dynamic and engaging professional with a strong background in customer service and team leadership, honed at the Australian Hotel and Brewery and McDonald's. Proven ability to enhance team performance through effective coaching and clear communication, while managing high-volume environments with reliability and efficiency. Highly skilled in multitasking and fostering positive work cultures.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Australian Hotel and Brewery
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Crew Coach

McDonald's
12.2021 - 04.2024
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Boosted crew productivity by streamlining work processes and promoting efficient time management techniques.

Education

Year 12 Certificate -

Rouse Hill High School
Rouse Hill, NSW

Bachelor of Primary Education -

Macquarie University
Sydney, NSW
03-2027

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality

Certification

- RSA, Responsible Service of Alcohol

- RCG, Responsible Conduct of Gambling

Timeline

Bartender

Australian Hotel and Brewery
06.2024 - Current

Crew Coach

McDonald's
12.2021 - 04.2024

Year 12 Certificate -

Rouse Hill High School

Bachelor of Primary Education -

Macquarie University

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Cooper Roch