COOPER ROWNTREE
Croydon North
Summary
Hardworking and Proven Leader with 7+ years of customer service experience. Effective in team building and ensuring smooth operations in fast paced settings. Proficient in streamlining operations to decrease costs and advancing goals of the business. Express a readiness to tackle new challenges with enthusiasm and dedication
Overview
7
7
years of professional experience
Work History
Manager
Mister Fox Cafe
11.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels, while forming relationships with suppliers
- Carefully interviewed, selected, trained, and supervised staff.
Barista/Server
Montano's Patisserie Cafe
02.2023 - 11.2023
- Maintained a fast and efficient work pace during busy periods making high quality coffee while enjoying positive interactions with customers
- Committed to a quick service to ensure tables could be constantly turned over throughout the day
- Carried out and trained staff on opening and closing procedures
- Learned working with new equipment so any issues could be promptly resolved
Food and Beverage Attendant
Club Ringwood
04.2017 - 01.2023
- Set high quality service standards and provided excellent service in a fast paced environment dedicated to customer satisfaction.
- Trained new staff on policies and procedures so they could reach their potential.
- Consistently maintained stock levels throughout shifts while assisting staff with customer inquiries and complaints
- Build a fantastic rapport with both team members and customers to ensure a pleasant and efficient working environment
Education
Victorian Certificate of Education -
Lilydale High School
Lilydale, VIC11.2018
Skills
- Team Leadership
- Customer Engagement
- Attentive to Detail
- Strong Work Ethic
- Staff Training and Development
- Operational Efficiency
- Event preparation
- Sales Tracking
Timeline
Manager
Mister Fox Cafe
11.2023 - Current
Barista/Server
Montano's Patisserie Cafe
02.2023 - 11.2023
Food and Beverage Attendant
Club Ringwood
04.2017 - 01.2023
Victorian Certificate of Education -
Lilydale High School
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