Cooper Taveira
Inverell,NSW
Summary
Dynamic professional with a proven track record at Domino's Pizza, excelling in customer service and inventory management. Skilled in staff supervision and employee development, I enhanced team performance and significantly improved customer satisfaction ratings. Committed to optimizing operations and fostering a collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Assistant Store Manager
Domino's Pizza
Inverell, NSW
11.2020 - 01.2026
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored new staff, enhancing team performance and service quality.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Developed employee schedules, optimizing labor costs while maintaining service levels.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Lasers Genreal Labourer
Boss Engineering Company
Inverell, NSW
06.2025 - 09.2025
- Assisted in site preparation, including clearing debris and grading land for foundation work.
- Maintained tools and equipment, ensuring functionality and adherence to safety standards.
- Collaborated with team members to execute project plans effectively and efficiently.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Used variety of hand and power tools to complete tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Grocery Stock Clerk/Customer Service Cashier
Ritchies IGA
Inverell, NSW
04.2023 - 02.2025
- Stocked shelves efficiently, ensuring optimal product availability and organization.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Monitored inventory levels, identifying restocking needs to maintain store operations.
- Collaborated with team members to streamline stock replenishment processes for efficiency.
- Trained new staff on stocking procedures and safety protocols, fostering a knowledgeable team environment.
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
- Maintained product knowledge to better assist customers with dietary restrictions, preferences, or inquiries about specific items.
- Increased customer satisfaction with prompt assistance, answering questions, and locating items as needed.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
High School Diploma -
Macintyre High School
Inverell 01.2019 - 09.2024
No Degree -
Inverell Public School
Inverell 09.2017 - 12.2018
No Degree -
Gum Flat Public School
Inverell 03.2012 - 08.2017
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Store opening and closing
- Customer service management
- Staff supervision
- Employee development
- Payroll administration and timekeeping
- Teamwork and collaboration
- Inventory management
- Inventory counting
- Order management
Additional Information
2013-2016 Inverell West Junior League (NRL)
2014 U 8’s Most Valuable Player/ Leading Try Scorer
2015 U 10’s Rookie of the Year
2017 – 2018- Grafton Tigers U11/13 (AFL)
2019 Inverell Saints Most Consistent Player, Premiership Player
2020 3rd AFL North West Best & Fairest, Most Consistent
2021 Kevin Pay Medalist U17’s Best & Fairest (Inverell Saints)
2022 Inverell Saints Senior Debut
2022 - Northern Heat AFL Representative Squad
2023-24 Inverell Saints AFL Northwest Premiership Player
2023-24 Inverell Saints AFL Rising star Award
2024 Best on Ground AFL Northwest Grand Final
2026- North Launceston Bombers Recruit
Timeline
Lasers Genreal Labourer
Boss Engineering Company
06.2025 - 09.2025
Grocery Stock Clerk/Customer Service Cashier
Ritchies IGA
04.2023 - 02.2025
Assistant Store Manager
Domino's Pizza
11.2020 - 01.2026
High School Diploma -
Macintyre High School
01.2019 - 09.2024
No Degree -
Inverell Public School
09.2017 - 12.2018
No Degree -
Gum Flat Public School
03.2012 - 08.2017