Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Certification
Timeline
Generic

Cooper Underwood

Redland Bay

Summary

Committed and passionate professional with extensive expertise in customer service and problem-solving at Bayside Bait & Tackle, complemented by experience in heavy diesel environments. Proven ability to foster relationships and ensure safety compliance while maintaining equipment. Skilled in vehicle inspection and dedicated to achieving exceptional results through effective communication and a robust work ethic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Assistant

Bayside Bait & Tackle
Victoria Point
02.2023 - Current
  • Responsible for all daily running of business
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Described merchandise and explained use, operation and care.
  • Fostered relationships with customers to expand customer base and retain business.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Recommended, selected and located merchandise based on customer desires.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.

Trade Assistant

GNG Mechanical
Pinkenba
01.2025 - 04.2025
  • Maintained vehicles by changing oil, checking batteries and lubricating components.
  • Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
  • Conducted test drives before and after repair services.
  • Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
  • Cleaned vehicle parts with solvents or steam cleaners.
  • Operated diagnostic testing equipment to troubleshoot issues related to the engine system performance.
  • Reconditioned and replaced pistons, bearings, gears and valves.

Fresh Foods Assistant

Woolworths Supermarket
Victoria Point
11.2022 - 03.2025
  • - Deli / Customer Service/ Fresh Foods
  • Ensured that all safety standards were adhered to while working with food items or equipment.
  • Maintained freshness of produce by rotating stock according to expiration dates.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Performed opening and closing duties such as setting up displays or cleaning refrigeration units.

Fresh Food Assistant

Lenard’s Chicken
Victoria Point
05.2021 - 07.2022
  • Company Overview: (Business Closed)
  • - Customer Service & Problem Solving
  • - EFTPOS & Till operation and reconciliation
  • Left in charge of the shop on evenings and weekends.
  • - Food preparation
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Tracked sales figures for various products throughout the day and reported any discrepancies immediately.
  • Assisted in setting up attractive displays to promote seasonal or special offers.
  • - Cleaning to high food grade standard
  • (Business Closed)
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.

Patrol Leader

SCOUTS Australia
Mt Cotton
01.2015 - 01.2021
  • Led scout patrol activities, fostering teamwork and leadership skills among members.
    Organized community service projects to promote civic engagement and responsibility.
    Facilitated training sessions to develop scouting skills, ensuring preparedness for outdoor challenges.
    Coordinated campouts and events, enhancing teamwork through shared experiences.
  • -Top contributor, Redlands, 2019 - Cancer Council Relay for Life.
  • Conducted regular safety briefings and inspections to ensure equipment was in proper working order.
  • Engaged with community members to build trust and foster a safe environment.

Education

Grade 12 -

The Busy School
Cleveland
11-2025

High School -

Victoria Point High School
Victoria Point

Primary -

Faith Lutheran College

Skills

  • Clear communication
  • People skills
  • Great Customer service
  • Vehicle inspection
  • Equipment maintenance
  • Problem solving
  • Reliability
  • Problem-solving abilities
  • enthuisam
  • hard working
  • work ethitics
  • Safety compliance
  • Hand and power tool operation
  • Problem-solving aptitude

Hobbies and Interests

  • Fishing
  • Working on projects in personal workshop
  • Riding bike

References

  • Scott Bennet, Bayside Bait & Tackle, 0427 069 212
  • Kylie Leota, Elements 4 Success, 0480 118 303

Certification

  • Certificate II in Automotive Electrical Technology - TAFE 2024
  • Certificate 3 in Business - Department of Education, Small Business, and Training - 2024
  • White Card - CPCCWHS1001 - Blue Dog Training - 2023
  • Manual Car Licence

Timeline

Trade Assistant

GNG Mechanical
01.2025 - 04.2025

Sales Assistant

Bayside Bait & Tackle
02.2023 - Current

Fresh Foods Assistant

Woolworths Supermarket
11.2022 - 03.2025

Fresh Food Assistant

Lenard’s Chicken
05.2021 - 07.2022

Patrol Leader

SCOUTS Australia
01.2015 - 01.2021

Grade 12 -

The Busy School

High School -

Victoria Point High School

Primary -

Faith Lutheran College

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