Cooper Whitehead
Perth,WA
Summary
Experienced aviation supervisor and aircraft leading hand seeking career transition into maritime manufacturing industries. Dedicated and focused approach with previous experience in welding, mechanical aptitudes, and usage of power tools for home projects, including automotive rebuilds. Served as aviation supervisor and aircraft leading hand for both Qantas and Virgin Australia during gap year job. Now seeking career-focused pathway to learn new skills and connect with industry experts, ultimately advancing within the industry. Reputation built on keen attention to detail, commitment to productivity and time management, as well as proficiency in computer, numerical, and literacy skills. Possess reliable transportation to and from TAFE and placements at Henderson.
Overview
6
6
years of professional experience
Work History
Aviation Ground Handler/Supervisor
Virgin Australia
11.2022 - 02.2024
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Virgin Australia Bagroom supervisor
- Coordinated ground crew activities to complete objectives on schedule
- Transferred luggage from aircraft to collection areas safely using barrows and tugs
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
- Loaded and unloaded luggage and freight and assisted crew and travellers with boarding / debarking
- Positioned front and rear stairs onto various aircraft
- Guided aircraft into and out of parking positions using hand signals or a automated guidance systems
- Maintained clean, orderly work environment free of hazards
- Strapped items down over protective padding to secure throughout transportation.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Communicated between load control with use of Load Information Report Systems to accurately load aircrafts
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Helped train new employees in safe practices
- Worked long hours shift work with early and late night start/finishes
- Experienced in aircraft receiving and dispatching
Ground Handling Agent
Qantas Airways
02.2024 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Assisted in the training of new hires within the Ground Handling Agent team, sharing expertise on standard operating procedures and best practices in customer service excellence.
- Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
- Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
- Contributed to team success by cross-training in various roles within the ground handling department as needed during high-traffic periods or staff shortages.
- Expedited cargo loading/unloading processes to minimize turnaround time for aircraft departures.
- Assisted passengers with special needs or disabilities, ensuring their comfort throughout the travel experience.
- Maintained a safe working environment by adhering to safety regulations and conducting regular inspections of equipment.
- Upheld company standards by maintaining professional appearance and demeanor at all times while interacting with passengers and colleagues alike.
- Guided aircraft into and out of parking positions using hand signals.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
Hotham Valley Railway Volunteer
HVR
01.2019 - 02.2024
- Station Master Duties including cash handling, public enquires, passenger manifests, general in house cleaning duties and overall minor maintenance to the station.
- Train guard duties including, greeting passengers, modifying passenger manifests, safety briefings, securing the trains rolling-stock, giving drivers right of way, acting of a observer for the passengers, rolling-stock and rear of train.
- Shunter duties including working closely with the locomotive driver both with radio and hang signals to efficiently and safely shunt together consists, secure breaks and air hoses to each set of rolling stock, complete pre-trip inspections to sign off on paperwork, act as a safe guard for observing public while movement was occurring on the corridor.
- Locomotive drivers assistant duties including interacting with the locomotive under the supervision of a trained driver, pre-movement inspections and engine runs, general duties including inspections to be conducted per our agreement to operate these trains, communicate with train guard constantly to ensure safe operations at all time.
Customer Service Assistant
Target
04.2020 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Monitored inventory levels to ensure adequate stock availability for customers' needs.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Assisted in implementing new policies or procedures aimed at improving customer experience throughout the organization.
Education
Aviation Dangerous Goods Acceptance
DG & Safety
11.2022
High School Diploma -
Living Waters Lutheran College
Western Australia09.2022
Skills
- Computer skills
- Radio communication
- Critical Thinking
- Task Prioritization
- Organization and Time Management
- Multitasking
- Welding
- Problem Resolution
- Analytical and Critical Thinking
- First Aid/CPR
- Recordkeeping
- Self-Directed
- Power tools usage
- Working under pressure
REFERENCES
Nathan Heeson - Swissport Supervisor/Trainer - n.heeson@swissport.com.au
Andrew Wade - Qantas Ramp Operations Coordinator - andrewwade1@hotmail.com
Simon Barber - Virgin Australia Ramp Supervisor - simjbarb@hotmail.com
I also have a year 12 reference I will see if i can include in the application.
Timeline
Ground Handling Agent
Qantas Airways
02.2024 - Current
Aviation Ground Handler/Supervisor
Virgin Australia
11.2022 - 02.2024
Customer Service Assistant
Target
04.2020 - 10.2023
Hotham Valley Railway Volunteer
HVR
01.2019 - 02.2024
Aviation Dangerous Goods Acceptance
DG & Safety
High School Diploma -
Living Waters Lutheran College
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