Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Cora Laing

ELANORA,Queensland

Summary

Experienced administrative assistant, social media manager, and customer service team leader/trainer with a strong background in reception, retail, and hospitality. Skilled in conflict de-escalation, time management, and creating positive client experiences across diverse environments.

Overview

8
8
years of professional experience

Work History

Receptionist & Cafe Attendant

Fitness Cartel
10.2024 - Current
  • Welcoming clients and managing appointments efficiently.
  • Providing frontline support, handling membership enquiries, and maintaining a clean and professional reception area.
  • Ensuring client satisfaction through prompt and friendly service.
  • Managed front desk operations, ensuring smooth check-in and check-out processes for members.
  • Implemented appointment scheduling systems, enhancing client service efficiency and satisfaction.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Operated espresso machines and brewing equipment with precision.

Bartender

Cocktails Nightclub
10.2022 - Current
  • Accurately prepared beverages to order and processed payments using POS systems.
  • Adhered to all food safety and quality regulations.
  • Crafted innovative cocktails tailored to diverse customer preferences, enhancing overall guest satisfaction.
  • Trained and mentored junior bartenders on mixology techniques and customer service best practices.

Barista

Kiwanda Cafe
10.2023 - 02.2024
  • Provided attentive customer service in a fast-paced café environment.
  • Managed POS transactions and cash handling accurately.
  • Prepared high-quality espresso beverages and specialty drinks, ensuring consistency in flavor and presentation.
  • Trained new baristas on beverage preparation techniques and customer service standards to enhance team performance.

Head Administrative Personnel & Retail Assistant

Creative Academy of Performing Arts
03.2022 - 02.2023
  • Managed client communications via phone, email, and in person.
  • Processed invoices and updated client files using Xero and Mainstreet systems.
  • Oversaw social media marketing, KPI tracking, and daily operations to support revenue growth and client satisfaction.
  • Assisted in daily operations, ensuring efficient customer service and support for staff.
  • Managed inventory levels and organized stock to streamline product availability.

Customer Service Leader & Trainer

KFC (Collins Foods Limited)
12.2017 - 04.2022
  • Led teams, delegated tasks, and ensured store operations met high standards.
  • Trained new staff in POS systems, money handling, and customer service.
  • Managed customer complaints with professionalism and effective conflict resolution skills.

Education

Queensland Certificate of Education -

Helensvale State High School
01.2020

RSA & RSG Certificates - undefined

Express Online Training Australia
01.2022

Skills

  • Client & Customer Relations
  • Organized calendar oversight
  • Social Media Marketing
  • Conflict De-escalation
  • Health & Safety Management
  • Strong verbal communication skills
  • Critical Thinking
  • Time Management
  • Organization skills
  • Data entry

Timeline

Receptionist & Cafe Attendant

Fitness Cartel
10.2024 - Current

Barista

Kiwanda Cafe
10.2023 - 02.2024

Bartender

Cocktails Nightclub
10.2022 - Current

Head Administrative Personnel & Retail Assistant

Creative Academy of Performing Arts
03.2022 - 02.2023

Customer Service Leader & Trainer

KFC (Collins Foods Limited)
12.2017 - 04.2022

RSA & RSG Certificates - undefined

Express Online Training Australia

Queensland Certificate of Education -

Helensvale State High School

Similar Profiles

CREATE PROFILE
Cora Laing