CORAL WOOLLEY
Summary
Professional with experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support. Reliable team member, who adapts to evolving requirements and remains dedicated to achieving positive outcomes.
Overview
19
19
years of professional experience
Work History
Customer Service Clerk
Ramsay Healthcare, Joondalup Health Campus
11.2022 - Current
- Attends to all customer enquiries presenting at the front reception as required.
- Process patient admissions and discharges.
- Process health funds and miscellaneous payments.
- Scheduling appointments.
- Answering patient telephone queries.
- Managing Theatre lists for Public and Private patients.
- Performs clerical functions as necessary.
- Assists in maintaining medical records.
Time Critical AM Operations Coordinator
FEDEX Express (formerly TNT Critical AM)
11.2020 - 08.2022
- Oversee AM Time Critical next flight operation for Rio Tinto / BHP bookings.
- Organise Red Cross Blood pick-up and deliveries locally and interstate.
- Oversee pick up and deliveries of Organ Movements locally and interstate.
- Ensure the efficient and cost-effective movement of all Time Critical domestic freight bookings.
- Investigate flight delays / offloads & generate non-conformance reports with airlines.
- Liaise with large organizations, which include Rio Tinto and BHP for any escalations.
- Managing supplier relationships, maintaining office supplies and coordinating services.
- Daily billing of supplier invoices.
- Data entry and scanning / filing of sensitive documentation
Time Critical Operations Manager WA
FEDEX Express (formerly TNT Critical AM)
01.2020 - 11.2020
- Manage the WA Time Critical operations team and oversee sub-contractors.
- Ensure a high level of customer service is provided to internal and external clients.
- Develop operation policies and ensure compliance is maintained.
- Manage departmental after-hours operations.
- Source and manage local supplier base and continue to develop strategic supplier relationships.
- Liaise with large organizations, which include Red Cross Blood, Rio Tinto and BHP.
- Up-Skilled Secondment for maternity leave
Time Critical AM Operations Coordinator
TNT Express
01.2015 - 01.2020
- Oversee AM Time Critical next flight operation for Rio Tinto / BHP bookings.
- Oversee Red Cross Blood pick-up and deliveries locally and interstate.
- Oversee pick up and deliveries of Organ Movements locally and interstate.
- Ensure the efficient and cost-effective movement of all Time Critical domestic freight bookings.
- Investigate flight delays / offloads & generate non-conformance reports with airlines.
- Liaise with large organizations, which include Rio Tinto and BHP for any escalations.
- Managing supplier relationships, maintaining office supplies and coordinating services.
- Daily billing of supplier invoices.
- Data entry and scanning / filing of sensitive documentation
Finance Assistant
CF Direct Australia
12.2014 - 01.2015
- Ensured correct and consistent sale orders data entry.
- Maintained financial integrity by collecting receipts, reimbursing expenses and managing monthly reconciliation.
- Maintained compliance and integrity and organised the company filing system.
- General support to the financial team.
- Assisted in expense audit and procurement analysis which resulted in significant savings for the company.
Administration Assistant
HAE Group UK
12.2010 - 10.2014
- Allocation and authorization of supplier invoices including resolution of any queries with suppliers.
- Daily billing of import/export traffic.
- Resolved critical issues in a deadline driven, fast paced environment.
- Streamlined office operations, project processes and procedures to ensure productivity enhancement.
- Implemented and maintained office filing systems.
- Prepared a weekly Stationery order form for the office.
- Scheduled weekly meetings with Managers to oversee workload.
- Prepared documents for the division such as telephone list and work in progress documentation.
- Developed a system to allow Managers to provide their receipts on a weekly basis to enable me to process the reimbursements.
- Conducted research, created project reports and developed presentations.
Trainee Hairdresser/Receptionist
Ice Hair and Beauty
06.2006 - 12.2010
- Assisted senior staff in hair colour preparation, washing and hair drying.
- Conducted reception duties and booked appointments.
- Provided exceptional customer service and greeted customers with information regarding services.
- Created and maintained contact with suppliers to ensure that salon supplies are procured in a time efficient manner.
Education
Medical Reception & Terminology Course -
Wesley Institute of Training
Certificate in First Aid Training - undefined
High School Graduation Certificate - undefined
Traineeship, Hairstyling - undefined
Loughborough College of Training
Skills
- Experience in a medical environment
- A caring and compassionate nature with patients, maintaining professionalism and confidentiality
- Sound organisational skills with the ability to multi-task and work efficiently in a busy environment
- Strong attention to detail
- Proficient in Microsoft Office 365 tools
- Strong understanding of medical terminology
- Effective troubleshooting skills
- Proficient in high-pressure environments
- Effective written communication
- A positive attitude with a willingness to learn
Timeline
Customer Service Clerk
Ramsay Healthcare, Joondalup Health Campus
11.2022 - Current
Time Critical AM Operations Coordinator
FEDEX Express (formerly TNT Critical AM)
11.2020 - 08.2022
Time Critical Operations Manager WA
FEDEX Express (formerly TNT Critical AM)
01.2020 - 11.2020
Time Critical AM Operations Coordinator
TNT Express
01.2015 - 01.2020
Finance Assistant
CF Direct Australia
12.2014 - 01.2015
Administration Assistant
HAE Group UK
12.2010 - 10.2014
Trainee Hairdresser/Receptionist
Ice Hair and Beauty
06.2006 - 12.2010
Certificate in First Aid Training - undefined
High School Graduation Certificate - undefined
Traineeship, Hairstyling - undefined
Loughborough College of Training
Medical Reception & Terminology Course -
Wesley Institute of Training
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