Coral Xiao
Wheelers Hill,VIC
Summary
Accomplished Senior Property Manager/Team Leader with a proven track record at Ironfish Property Management, adept at managing over 280 properties and enhancing tenant satisfaction. Skilled in negotiating lease terms, representing at VCAT hearings, and implementing marketing strategies that significantly reduce vacancy rates. Excels in building relationships and problem-solving, ensuring both operational efficiency and high service standards.
Overview
9
9
years of professional experience
Work History
Senior Property Manager/Team Leader
Ironfish Property Management
09.2016 - Current
- Managed a portfolio of over 280 properties, ensuring optimal performance and tenant satisfaction.
- Acted in the best interest of property owners, maintaining strong and positive relationships with both landlords and tenants.
- Attended Victorian Civil and Administrative Tribunal (VCAT) hearings, representing property owners effectively.
- Negotiated rental agreements and renewals to achieve favourable terms for both property owners and tenants.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes, leading to improved efficiency and cost savings.
- Implemented effective marketing strategies to attract quality tenants, reducing vacancy rates significantly.
- Investigated and resolved tenant complaints, ensuring swift and satisfactory resolutions.
Front Office Manager
Westin Hotel
04.2015 - 09.2016
- Ensured the smooth running of the Front Office department during shifts, acting as a management representative to guarantee complete guest and business satisfaction.
- Welcomed and greeted VIP guests upon arrival, addressing guest issues, and resolving room and account discrepancies promptly and effectively.
- Delegated daily tasks to the team, providing coaching and counselings to maintain a positive and productive work atmosphere.
- Oversaw the safety, security, and emergency protocols of the hotel, ensuring the hotel operated smoothly and efficiently.
- Maintained a positive work environment, motivating staff to perform at their best and uphold high service standards.
Education
Master of Commerce - Business
Sydney University
Sydney, NSW12.2008
Bachelor of Business - Marketing
Victoria University
Melbourne, VIC07.2007
Skills
- Extensive experience managing large property portfolios
- Knowledge of property laws and regulations
- Experience attending and representing at tribunal hearings (eg, VCAT)
- Negotiating lease terms and conditions
- Ability to build and maintain relationships with landlords, tenants, and vendors
- Conflict resolution and problem-solving skills
- Providing exceptional service to property owners and tenants
- Proficiency in property management software
Accomplishments
- Client Choice of the Year 2023: Awarded for exceptional service and dedication to client satisfaction, demonstrating superior management skills and maintaining strong client relationships.
- No. 1 Customer Review Award: Recognized for receiving the highest customer reviews, reflecting outstanding service quality, tenant satisfaction, and effective property management.
Timeline
Senior Property Manager/Team Leader
Ironfish Property Management
09.2016 - Current
Front Office Manager
Westin Hotel
04.2015 - 09.2016
Master of Commerce - Business
Sydney University
Bachelor of Business - Marketing
Victoria University
Similar Profiles
NANCY TRANNANCY TRAN
Account Officer at Ironfish Pty LtdAccount Officer at Ironfish Pty Ltd
ANNA LEVYTSKAANNA LEVYTSKA
Marketing Automation Specialist at Ironfish Pty LtdMarketing Automation Specialist at Ironfish Pty Ltd
Richard Fu Haw TingRichard Fu Haw Ting
Property Inspector at Ironfish Real EstateProperty Inspector at Ironfish Real Estate
ChunYan FuChunYan Fu
Retail Sales Manager at Cignall MulgraveRetail Sales Manager at Cignall Mulgrave
Tam TrinhTam Trinh
Packager at Outsource PackagingPackager at Outsource Packaging