Coralie Fraser
Broken Hill,Australia
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Reconnect Youth Case Manager
Mission Australia
Broken Hill, NSW
01.2024 - Current
- Established and maintained relationships with key stakeholders.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Conducted outreach activities to engage local stakeholders in programs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
Education Support Officer
Department Of Education
Broken Hill, NSW
04.2018 - Current
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Network Marketing Professional
Juice Plus+ National Marketing Director
Broken Hill, NSW
02.2016 - 08.2019
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Disability Support Worker
Black Sheep
Broken Hill, NSW
01.2019 - 06.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Adhered to company requirements for patient interactions and care standards.
Nursing Assistant
Southern Cross Care
Broken Hill, NSW
01.2009 - 02.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Child Care Assistant
Happy Day Preschool/lilli-put Preschool
Broken Hill, NSW
03.2006 - 01.2011
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supervised free play and other activities to keep children safe.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Education
Certificate IV - Currently Studying
Community Services
2024
Currently Studying TAFE- CERTFICATE IV - Mental Health Studies
TAFE
2024
9 Week Course - Domestic And Family Violence Response Training
LIFELINE
12.2023
Certificate IV -
School Based Education Support
2023
TAFE - Dementia Studies CHCA4164A
Aged Care Dementia Studies
2011
TAFE - Child Care
Childrens Services Studies
04.2007
TAFE - Literacy Tutouring
Literacy Tutouring ( Schools Volunteer)
03.2006
High School Diploma -
Menindee Central School/Year 12 Certificate
01.2006
Skills
- Instructional Strategies
- Tracking Client Progress
- Goal Development
- Therapeutic Relationship-Building
- Verbal and Written Communication
- Marketing Leadership
- Data Entry
- Problem-Solving
- Active listening
- Crisis response
- Case Documentation
- Care Coordination
Certification
Current Working with Children's Check
Current First Aid valid until 2027
Certificate in Drumbeat
Domestic and Family Violence response Training
Additional Information
DRUMBEAT Certificate- Holyoake 2022
Current Working with Children's Check
Current First Aid valid until 2027
Domestic and Family Violence response Training
Timeline
Reconnect Youth Case Manager
Mission Australia
01.2024 - Current
Disability Support Worker
Black Sheep
01.2019 - 06.2019
Education Support Officer
Department Of Education
04.2018 - Current
Network Marketing Professional
Juice Plus+ National Marketing Director
02.2016 - 08.2019
Nursing Assistant
Southern Cross Care
01.2009 - 02.2015
Child Care Assistant
Happy Day Preschool/lilli-put Preschool
03.2006 - 01.2011
Certificate IV - Currently Studying
Community Services
Currently Studying TAFE- CERTFICATE IV - Mental Health Studies
TAFE
9 Week Course - Domestic And Family Violence Response Training
LIFELINE
Certificate IV -
School Based Education Support
TAFE - Dementia Studies CHCA4164A
Aged Care Dementia Studies
TAFE - Child Care
Childrens Services Studies
TAFE - Literacy Tutouring
Literacy Tutouring ( Schools Volunteer)
High School Diploma -
Menindee Central School/Year 12 Certificate