Coralie Graham
Nanango,QLD
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual, skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
Work History
Casual Store Associate
Payless Shoes
02.2015 - 03.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Recommended complementary purchases to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Managed inventory control, cash control, and store opening and closing procedures.
Part Time Sales Assistant
Crossroads (Specialty Fashion Group)
01.2012 - 05.2014
- Assisted customers with prompt and polite support.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Open and close store according to company policy and guidelines.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
Education
Certificate II in Retail
APM
Kingaroy, QLD01.2015
Certificate III in Community Services
Victoria University
Melbourne, VIC04.2004
Certificate II in Hospitality
Club Training QLD
Northgate, QLD06.2001
Skills
- Excellent People Skills
- Positive Customer Engagement
- POS Inventory System Operation
- Meeting Sales Goals
- Upselling Strategies
- Inventory Management
- Merchandising and Display
- Multitasking Strengths
- Attention To Detail
- Goal-Driven
- Adaptable and Flexible
- Teamwork Skills
Additional Information
REFERENCES
Lisa Schiffke
Former Manager at Payless Shoes, Kingaroy
0438 670 757
Rebecca Collin
Former Manager at Crossroads, Kingaroy
0407 023 557
(Only available to take phone calls after 5:30pm weekdays or on weekends)
Timeline
Casual Store Associate
Payless Shoes
02.2015 - 03.2016
Part Time Sales Assistant
Crossroads (Specialty Fashion Group)
01.2012 - 05.2014
Certificate II in Retail
APM
Certificate III in Community Services
Victoria University
Certificate II in Hospitality
Club Training QLD
Similar Profiles
Armando AlvarezArmando Alvarez
Sales Associate at Payless Shoes SourceSales Associate at Payless Shoes Source
Felicia GuzmanFelicia Guzman
Sales Associate at Payless Shoes SourceSales Associate at Payless Shoes Source
Katarzyna SudolKatarzyna Sudol
Customer Service at Payless Shoes SourcesCustomer Service at Payless Shoes Sources