Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Coralie Martin Vitte

Brighton Le Sands,NSW

Summary

Dynamic professional with extensive experience in customer service and sales. Proven ability in needs assessment and incident response, enhancing client satisfaction and loyalty. Skilled in product promotion and adept at decision-making, consistently transforming challenges into opportunities for exceptional service.

Overview

12
12
years of professional experience

Work History

Staff Member and Event Assistant

Hotel Uyal
Puerto Pollensa, Balearic Islands
01.2022 - 10.2022
  • Facilitated communication between departments to ensure smooth workflow.
  • Assisted with the development and implementation of staff policies and procedures.
  • Communicated effectively with customers regarding their inquiries or complaints.
  • Managed front desk operations, greeting visitors and directing them to appropriate departments.
  • Processed payments, issued receipts and provided change.

Wait Staff Member

Bianco Restaurant
Brighton Le sands, NSW, Australia
05.2018 - 04.2020
  • Cultivated welcoming, customer-oriented atmosphere in high-volume fine-dining restaurant.
  • Supervised front-of-house operations to ensure seamless service delivery.
  • Managed phone inquiries for reservation scheduling and takeout order processing.
  • Maintained loyal clientele through exceptional service from initial interaction to departure.

Sales Assistant

Surf Dive nd Ski
Darwin , NT, Australia
11.2017 - 04.2018
  • Assisted customers in locating products and providing product recommendations.
  • Processed cash, check, and credit card transactions efficiently.
  • Cultivated customer relationships to enhance retention and expand clientele.

Sales Assistant

Skechers
Darwin , NT, Australia
10.2017 - 04.2018
  • Arranged merchandise with signage and displays to boost customer sales and reduce overstock.
  • Provided assistance to customers in selecting merchandise and finding accessories.
  • Facilitated completion of purchases by guiding customers through transaction processes.

Wait Staff Member and Event Assistant

Wharf One food & Wine
Darwin, NT, Australia
02.2017 - 12.2017
  • Organized materials, cleaned facilities, and set up equipment for event readiness.
  • Greeted guests, processed payments, reviewed tickets, and directed them to locations.
  • Provided exceptional service, addressing guest concerns to achieve satisfactory resolutions.

Maitre D' and Wait Staff Member

Hurricanes Grill
Sidney, NSW, Australia
06.2015 - 02.2017
  • Cultivated a welcoming atmosphere in busy fine-dining restaurant while managing front-of-house operations.
  • Addressed customer concerns promptly, transforming potential issues into opportunities for exceptional service.
  • Monitored dining area to evaluate server capacity and predict wait times effectively.
  • Handled phone inquiries for reservations, takeout orders, and service-related questions with precision.
  • Developed lasting relationships with customers to enhance repeat business opportunities.

Wait Staff Member

Albert Park Deli
Albert Park, NSW, Australia
01.2015 - 05.2015
  • Ensured accurate payment processing, change handling, and receipt printing for customers.
  • Stocked server areas with necessary supplies throughout shifts.
  • Greeted customers, addressed inquiries, and recommended specials to maximize profits.

Wait Staff Member

Bony bar
Puerto Pollensa, Baleares
05.2013 - 10.2014
  • Welcomed guests warmly while taking beverage orders and discussing menu options.
  • Cultivated strong, lasting relationships with residents through attentive service.
  • Executed opening and closing checklists to ensure efficient restaurant operations.

Public Relations Assistant and Wait Staff Member

El Molí
Arinsal, Andorra
12.2013 - 04.2014
  • Implemented marketing strategies and sales techniques to drive business growth and profitability.
  • Maintained professionalism and efficiency while collaborating with leadership.
  • Devised public relations strategies to engage general public and support business objectives.

Wait Staff Member

Pippers Restaurant
Puerto Alcudia , Baleares
05.2012 - 10.2012
  • Greeted customers and answered questions to enhance dining experience.
  • Recommended daily specials to boost restaurant profits.
  • Checked on guests to ensure satisfaction with meals and suggested additional menu items.
  • Addressed concerns swiftly to maintain high service standards and escalated complex issues to management.

Sales Assistant

Bulldog clothing
Puerto Alcudia, Baleares
05.2011 - 11.2011
  • Assisted customers in locating specific products and providing tailored product advice.
  • Cultivated strong client relationships to enhance loyalty and streamline operations.

Wait Staff Member

Makassar Restaurante
Puerto Pollensa, Baleares
05.2010 - 09.2010
  • Resolved complaints rapidly to enhance service quality and escalated complex issues to management for resolution.

Education

1st Bachelor's Degree - Economics

IES Puerto Alcudia
Puerto Alcudia , Spain
06.2009

Secondary Education -

IES Puerto Pollensa
Puerto Pollensa, Spain
06.2008

Skills

  • Needs assessment and incident response
  • Customer service and support
  • Decision making and problem solving
  • Product promotion and quality assurance
  • Schedule coordination

Languages

Spanish
Native/ Bilingual
French
Native/ Bilingual
Catalan
Full Professional
English
Professional

Timeline

Staff Member and Event Assistant

Hotel Uyal
01.2022 - 10.2022

Wait Staff Member

Bianco Restaurant
05.2018 - 04.2020

Sales Assistant

Surf Dive nd Ski
11.2017 - 04.2018

Sales Assistant

Skechers
10.2017 - 04.2018

Wait Staff Member and Event Assistant

Wharf One food & Wine
02.2017 - 12.2017

Maitre D' and Wait Staff Member

Hurricanes Grill
06.2015 - 02.2017

Wait Staff Member

Albert Park Deli
01.2015 - 05.2015

Public Relations Assistant and Wait Staff Member

El Molí
12.2013 - 04.2014

Wait Staff Member

Bony bar
05.2013 - 10.2014

Wait Staff Member

Pippers Restaurant
05.2012 - 10.2012

Sales Assistant

Bulldog clothing
05.2011 - 11.2011

Wait Staff Member

Makassar Restaurante
05.2010 - 09.2010

1st Bachelor's Degree - Economics

IES Puerto Alcudia

Secondary Education -

IES Puerto Pollensa

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Coralie Martin Vitte