Corally Hill

My position is 2IC in customer service, I’ve also been in a managers position.

My job position is

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Checked personal identifications during alcohol and tobacco sales.
• Processed refunds and exchanges in accordance with company policy.
• Used POS system to enter orders, process payments and issue receipts.
• Redeemed coupons to discount purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Identified and resolved discrepancies and errors in customer accounts.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Maintained accurate records of customer transactions for reporting purposes.
• Utilized various software applications to process customer orders.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.
• Addressed and resolved customer complaints in polite and professional manner.
• Operated register to process payments and collect cash payment for order totals.
• Assisted customers in selecting merchandise best suited to needs.
• Monitored and verified all merchandise was properly priced and labeled.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Utilized POS system to handle customer cash and credit card transactions.
• Resolved customer complaints and maintained clean and tidy checkout area.

• Maintained clean, organized kitchen to maximize efficiency and food safety.
• Operated commercial kitchen equipment and tools.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Stored, labelled and replenished supplies in compliance with food safety regulations.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Assisted up to approximately 100 customers per day with helpful attitude and positive approach.
• Lifted and moved items weighing over 5kg using proper lifting techniques.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Contributed to team objectives in fast-paced environment.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Trained new employees on customer service, money handling and organizing strategies.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
• Pleasantly greeted customers and provided prompt and courteous service.
• Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
• Retrieved items for customers and verified prices.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Operated cash register to accurately process and record customer payments.
• Addressed customer complaints and concerns, providing mutually beneficial solutions.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Prepared orders for customers without delay to deliver excellent service.

• Conducted inventory and restocked items throughout day.
• Checked and pulled defective or expired products from shelves.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.