Coran Henry
Melton,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With a warm and friendly personality, i strive to build rapport with everyone i come in contact with, in order to be of service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Consultant
HCF Insurance, TSA Group
03.2023 - 08.2023
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Organized, planned and documented materials for Hospital and Ancillary claims.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
Doughnut Maker
Walker’s Doughnuts, Broadmeadows
12.2021 - 01.2023
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Front of House Waiter
La Porchetta
12.2021 - 05.2022
- La Porchetta staff work front of house taking orders, seating customers, preparing and making pizza, serving alcohol according to RSA standards, serving food and drinks to customers and processing payments
- Business - - Store Maintenance - Food Handling - Good Coordination and Planning - Familiar with Technology - Design and implementation of individual customer requirements
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Waiter
Harbour Lights Snack Bar
02.2021 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Host
Mcdonalds
01.2019 - 01.2020
- McDonalds crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process
- Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - General Studies
Staughton College
Melton, VIC12.2017
Skills
- Business Store Maintenance- Food Handling ( Deep Fryers, Grills etc)- Good Coordination and Planning- Familiar with Technology
- Experienced Customer service - Excellent Communication skills
- Certificates/Awards/Promotions
- Employee of the month (Customer Service)
- Promotion to Host (Excellence in Customer Service)
- Offered position of manager (on multiple occasions)
- Customer Arrival & Booking- Good Communication skills- Customer Walkthrough and Tour of Facility
- Excellent Mathematically
- Physically Coordinated
- Creative strategizing
- Claims Evaluation
- Claims Investigation
Certification
- RSA (2019)
- Certificate IV in Hospitality ( 21/12/2021 - 31/01/2023)
Additional Information
- Briony Harrison - Job Provider - Phone - 03 5533 1481 - Email - @brophytransitiontowork
- Robert Vasilevski - Previous Employer - Phone - 0438 615 555
- Will Sperzel - Previous Employer - 03 5525 2800 - Email - willsperzel@y7mail.com
Timeline
Claims Consultant
HCF Insurance, TSA Group
03.2023 - 08.2023
Doughnut Maker
Walker’s Doughnuts, Broadmeadows
12.2021 - 01.2023
Front of House Waiter
La Porchetta
12.2021 - 05.2022
Front of House Waiter
Harbour Lights Snack Bar
02.2021 - 09.2021
Host
Mcdonalds
01.2019 - 01.2020
No Degree - General Studies
Staughton College
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