Cordoroy Brownlee
Sydney
Summary
Dynamic professional with extensive experience in customer service and team leadership at Gong Cha. Proven ability to enhance customer satisfaction through effective complaint resolution and staff training. Skilled in cash handling and inventory management, consistently ensuring operational efficiency and maintaining high service standards. Strong interpersonal skills drive successful team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
General Service Assistant
Timezone
Penrith
01.2024 - Current
- Excellent customer service
- Assisted customers with inquiries and provided information on services and products.
- Monitored inventory levels and reported shortages to management promptly.
- Maintained cleanliness and organization of the service areas and equipment.
- Organized and maintained filing systems, both manual and electronic.
Cashier/alle rounder
Ians icecreamery (event catering)
(Travel)
04.2023 - 04.2024
- Processed customer transactions efficiently at a busy event catering service.
- Managed cash register and ensured accurate cash handling during events.
- Assisted customers with menu selections and provided product recommendations.
- Made the most delicious ice cream of ALL TIME
All rounder/Manager
Gong Cha
Emerton
09.2022 - 04.2024
- Trained and mentored staff on beverage preparation techniques and customer service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Chifley College Mount Druitt Senior Campus
Mount Druitt, NswSkills
- Customer service
- Inventory management
- Cash handling
- Team leadership
- Call handling
- Organizing and categorizing
- Strong interpersonal skills
- Verbal communication
Certification
- WWCC (working with childrens check)
Timeline
General Service Assistant
Timezone
01.2024 - Current
Cashier/alle rounder
Ians icecreamery (event catering)
04.2023 - 04.2024
All rounder/Manager
Gong Cha
09.2022 - 04.2024
Chifley College Mount Druitt Senior Campus