Corey Balfoort
Maitland,Australia
Summary
Results-driven General Manager and Operations Manager with over 12 years of experience in the employment services industry. Expertise in driving strategic initiatives, managing workforce operations, and ensuring compliance. Skilled in enhancing operational efficiency and fostering partnerships with community organizations and government agencies to expand service reach. Committed to continuous improvement and leveraging industry knowledge to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
General Manager Service Delivery & CEO Coverage
Castle Personnel
11.2025 - Current
- Provide executive leadership across multiple service streams, ensuring operational excellence, financial sustainability, compliance, and achievement of organizational objectives.
- Provide executive leadership across multiple service streams, ensuring operational excellence, financial sustainability, compliance, and achievement of organizational objectives.
- Lead organizational strategy implementation, aligning service delivery, workforce capability, and business growth initiatives with corporate objectives.
- Oversaw organizational performance by monitoring financial, operational, quality, and customer outcome metrics, implementing targeted improvement strategies to enhance service delivery.
- Drove strategic partnerships with government agencies, funding bodies, employers, and community organizations to improve service outcomes and support organizational growth initiatives.
- Led risk management, business continuity, governance, and compliance activities, ensuring strict adherence to funding agreements and legislative requirements.
- Prepare and present executive reports, business cases, strategic recommendations, and performance analyses to the CEO and Board.
- Identify and pursue growth opportunities, service expansion initiatives, and new funding streams to strengthen organizational sustainability and community impact.
Operations Manager
Castle Personnel
04.2021 - 11.2025
- Developed strategies for financial sustainability, contract compliance, risk management, and growth opportunities, enhancing service delivery to meet participant needs.
- Developed and implemented business processes for high-quality service delivery tailored to individual needs, integrating industry trends and best practices.
- Created operational and multi-service delivery budgets and forecasts to support effective resource allocation.
- Led and coached team members, fostering a culture of care and accountability, and implemented human resources processes for recruitment, workforce planning, and performance management.
- Identified and implemented community engagement and education programs through partnerships with local/regional organisations and government agencies.
- Developed strategies for financial sustainability, contract compliance, risk management, and growth opportunities, ensuring services met participant needs.
- Led and coached team members, fostering accountability and care, while implementing human resources processes for recruitment, workforce planning, and performance management.
Branch Manager
Castle Personnel
12.2019 - 04.2021
- Demonstrated leadership and people management skills to drive performance.
- Coordinated site operations, ensuring adherence to processes and compliance with contractual obligations to maintain operational integrity.
- Crafted and executed targeted promotional and marketing strategies, resulting in robust business development.
- Provided comprehensive support and resources to enhance capability across sites and maximize DES/NDIS program impact.
- Orchestrated seamless site operations, ensuring strict adherence to processes and contract compliance.
- Ensured a superior participant experience through the delivery of high-quality services and personalized attention.
- Collaborated extensively with branches and business units to leverage synergies and achieve organizational objectives.
- Collaborated extensively with branches and business units to leverage synergies and achieve organizational objectives.
- Provided comprehensive support and resources to enhance capability across sites and maximize DES/NDIS program impact.
Employment Services Manager
Workskil Australia
01.2015 - 11.2019
- Led significant business development activities across the region, resulting in increased service reach and impact.
- Managed business performance and ensured compliance with DES contractual requirements.
- Reviewed and optimized processes to ensure operational and system excellence, enhancing efficiency and effectiveness.
- Managed business performance while ensuring compliance with DES contractual requirements, safeguarding service integrity.
- Cultivated a continuous improvement culture by providing coaching, mentoring, and training to drive staff performance.
- Provided coaching and delivered training to staff and volunteers, enhancing their skills and performance.
- Exhibited strong organizational skills, demonstrating initiative and multitasking capabilities in a challenging environment.
- Developed and implemented processes, procedures, and service models, leading to more effective service delivery.
- Exhibited strong organizational skills, demonstrating initiative and multitasking capabilities in a challenging environment.
Employment Consultant/Trainer
Breakthru People Solutions
01.2014 - 01.2015
- Managed recruitment campaigns by organising advertising, conducting interviews, and selecting candidates for referral to employers.
- Conducted interviews with job seekers, capturing and documenting relevant personal and work details to facilitate suitable job matching.
- Managed recruitment campaigns, organising advertising and conducting interviews to select suitable candidates for referral to employers.
- Conducted thorough reference checks and applicant suitability assessments before referring candidates to employers.
- Prepared resumes and correspondence for suitable applicants, presenting their qualifications to prospective employers.
- Guided job seekers on personal presentation and interview techniques while enhancing their written applications and resumes.
- Facilitated skills training sessions to improve employability of individuals.
- Prepared job descriptions and letters of appointment for employment agreements.
Site Coordinator
Diversified Mining Solutions/Falcon Mining
01.2011 - 01.2014
- Oversaw the implementation of safety protocols and adherence to mining regulations to maintain a secure work environment.
- Managed resources to maximize productivity and meet production targets.
- Collaborated with cross-functional teams to plan and execute mining activities, ensuring effective coordination between departments.
- Monitored and maintained equipment performance, coordinating maintenance and repair activities as needed.
- Implemented strategies to optimise workflow and reduce downtime, enhancing operational efficiency.
- Consulted with stakeholders, including contractors and suppliers, to coordinate services, resolve issues, and foster positive working relationships.
- Prepared reports on site operations, production progress, and safety performance.
- Managed daily operations at Wambo Mine-Underground to ensure safety and efficiency., ensuring smooth functions.
Education
Mini MBA
Australian Institute of Management AIM
09.2026 - 09.2026
Certificate IV -
Leadership & Management
Certificate IV -
Training & Assessment
Certificate III -
Engineering, Electrical
Skills
- Strategic planning for growth
- Business development expertise
- Financial management
- Budget management and forecasting
- Financial data analysis
- Risk mitigation and management
- Contractual compliance
- Regulatory compliance
- Performance management
- Monitoring KPIs and targets
- Operations management
- Process improvement
- Service design, model and implementation
- Team leadership and collaboration
- Stakeholder engagement
- HR leadership
- Relationship building
Professional Affiliations And Honours
- 2025 and 2026 Awarded a Fellowship from the Institute of Employability Professionals
- 2025-2027, Access and Inclusion Standing Committee - City of Newcastle
Timeline
Mini MBA
Australian Institute of Management AIM
09.2026 - 09.2026
General Manager Service Delivery & CEO Coverage
Castle Personnel
11.2025 - Current
Operations Manager
Castle Personnel
04.2021 - 11.2025
Branch Manager
Castle Personnel
12.2019 - 04.2021
Employment Services Manager
Workskil Australia
01.2015 - 11.2019
Employment Consultant/Trainer
Breakthru People Solutions
01.2014 - 01.2015
Site Coordinator
Diversified Mining Solutions/Falcon Mining
01.2011 - 01.2014
Certificate IV -
Leadership & Management
Certificate IV -
Training & Assessment
Certificate III -
Engineering, Electrical