Corey Beale
Armadale,WA
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
16
16
years of professional experience
Work History
Medical Outpatient Administration
Townsville Hospital And Health Service
2007.12 - 2023.06
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Generated reports and logged patient information for reliable records.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed waitlists.
- Managed clinic closures and rebooking/rescheduling as per clinician request.
Education
Certificate II - Business Administration
TAFE Queensland - Townsville
Townsville, QLD2006
Skills
- Highly organised and able to independently manage and prioritise tasks.
- Excellent written and verbal communication skills.
- Proven success in initiating, promoting, and maintaining strong interpersonal relations.
- Team player. Commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
- Proficient in various computer programmes including Microsoft Word, Microsoft Excel, Microsoft Outlook, HBCIS (Hospital Based Corporate Information System), ieMR (Intergrated Electronic Medical Record).
Timeline
Medical Outpatient Administration
Townsville Hospital And Health Service
2007.12 - 2023.06
Certificate II - Business Administration
TAFE Queensland - Townsville
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