Jennifer Fraser
North Ward,Australia
Summary
Knowledgeable and dedicated customer service professional.Solid team player, with positive outgoing demeanour and proven skills in establishing rapport with customers. Motivated to customer’s satisfaction and contribute to company success. Driven to learn and adapt to new opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communications Consult : Business Specialist
Optus
Townsville
01.2024 - Current
- Consistently built long-term relationships with existing and new customers.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
- Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
Retail Team Leader
Myer
Townsville
06.2022 - 01.2024
- Managed team members across three departments.
- Liaised with upper management on events within the store.
- Performed and led stocktake every quarter.
- Become the eyes and ears on the store floor and liaised daily through diary entries and emails.
- As well as management duties became a floor all rounder.
Barista / Waitstaff
Vitti Cafe
11.2021 - 06.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Bartender
The Australian Hotel
10.2021 - 01.2022
- Served high customer volumes during special events, nights and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender
Tiny Mountain Brewery
02.2021 - 10.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up glassware, liquor and other necessary supplies for special events.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Food and Beverage Attendant
C Bar On The Strand
08.2020 - 02.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Bartender
The Seaview Hotel
08.2019 - 07.2020
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
Food and Beverage Attendant
The Ville Resort-Casino
12.2017 - 08.2019
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Higher School Certificate -
Bossley Park High
09.2014
Skills
- High communication skills both verbal and written
- Team player yet self sufficient
- Thrives in ongoing learning roles
- Time management skills
Accomplishments
1. Offered my role as Team Leader at Myer one month into working there due to customer service skills and drive to make my department better.
2. Helped bring individual team members customer satisfaction store.
Certification
1. First Aid and CPR certificate.
Timeline
Communications Consult : Business Specialist
Optus
01.2024 - Current
Retail Team Leader
Myer
06.2022 - 01.2024
Barista / Waitstaff
Vitti Cafe
11.2021 - 06.2022
Bartender
The Australian Hotel
10.2021 - 01.2022
Bartender
Tiny Mountain Brewery
02.2021 - 10.2021
Food and Beverage Attendant
C Bar On The Strand
08.2020 - 02.2021
Bartender
The Seaview Hotel
08.2019 - 07.2020
Food and Beverage Attendant
The Ville Resort-Casino
12.2017 - 08.2019
Higher School Certificate -
Bossley Park High