Corey Booker
Adelaide,SA
Summary
Dedicated customer service representative with extensive industry experience and a proven track record in building strong client relationships. Demonstrates a positive, team-oriented approach while consistently achieving high levels of customer satisfaction. Core competencies include effective communication, rapport-building, and partnership cultivation, contributing to overall business growth. Seeking to leverage skills in a part-time or full-time role with availability exceeding 40 hours per week.
Overview
5
5
years of professional experience
Work History
Hardship and Collections Consultant
Westpac
Adelaide, South Australia
03.2024 - 12.2024
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Advised customers on bank products, services and financial planning options.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Provided customers with all sorts of hardship relief throughout their tough times.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Analyzed clients' financial statements to offer customized banking solutions.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Team Manager
From Me 2 You Clothing
Adelaide, South Australia
11.2023 - Current
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Led regular team meetings to communicate current business trends and relevant updates.
- Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
- Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
Courier
COREYDIRECT TPY LTD
Adelaide, South Australia
11.2022 - 01.2024
- Transport of High Value goods
- Transport of Dangerous goods
- Trained in airport and freight security.
- Performed transport for government goods
- Developed delivery route understanding to avoid high traffic and construction areas.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Picked up medical specimens from local care providers for delivery to laboratory.
Deployment Technician (IT Support)
CompNow (Flinders University)
Adelaide, South Australia
01.2021 - 11.2022
- Installed Computers and laptops to staff around the University
- Built and configured staff devices
- Worked on and repaired all Windows and Mac devices
- Trained new staff with how to update and configure software
- Trained in cyber security
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Chef
Cafe Dolci
Adelaide, South Australia
02.2020 - 05.2022
- Washed dishes and maintained cleanliness of the kitchen and surrounding environment
- Cooked and prepared meals
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
Education
Some College (No Degree) -
Brighton Secondary School
Adelaide, SASkills
- Great communication skills
- Willingness to work hard
- Ability to work in high paced pressured environment
- Staff development
- Performance coaching
- Strong teamwork and collaborative skills
- Extensive IT and computer knowledge
- Cyber security knowledge
- Technical Support
- Banking operations
- Inbound customer calls
- Complaint resolution
- Call handling
- Call center operations
Timeline
Hardship and Collections Consultant
Westpac
03.2024 - 12.2024
Team Manager
From Me 2 You Clothing
11.2023 - Current
Courier
COREYDIRECT TPY LTD
11.2022 - 01.2024
Deployment Technician (IT Support)
CompNow (Flinders University)
01.2021 - 11.2022
Chef
Cafe Dolci
02.2020 - 05.2022
Some College (No Degree) -
Brighton Secondary School
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