Summary
Overview
Work History
Skills
Timeline
Generic

Corey Craig

Melbourne,VIC

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Woolworths Supermarkets
Melbourne, Victoria
08.2021 - Current
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Provided training to new employees on company policies and procedures.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached and developed store associates through formal and informal interactions.

Fresh Convience Manager

Woolworths Supermarkets
Melbourne, Victoria
01.2021 - 08.2021

Account Manager

Beaumont Tiles
Melbourne, Victoria
01.2017 - 12.2020
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Conducted market research to identify potential new customers.
  • Provided technical support to customers when needed.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Produced sales documents, finalized deals and filed records.
  • Managed a portfolio of 50 key accounts, ensuring high levels of customer satisfaction and retention.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Negotiated contracts with clients to maximize revenue potential.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Solicited feedback from customers on their experience with products or services.
  • Ensured compliance with industry regulations when dealing with clients.
  • Provided technical assistance during product demonstrations or presentations.
  • Resolved customer complaints in a timely manner.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Developed and executed strategic plans to penetrate new markets and acquire new clients.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Attended trade shows and conferences as a representative of the company.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Developed pricing models for various products and services based on market conditions.
  • Renewed existing accounts by building relationships with clients.
  • Prepared monthly financial statements for each account.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Developed successful customer relationships to boost sales opportunities.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Generated leads through cold calling activities.
  • Negotiated contracts with clients to maximize profitability.
  • Recognized by management for providing exceptional customer service.

Store Manager

Coles Supermarkets
Melbourne, Victoria
06.2006 - 12.2016
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Ensured compliance with safety regulations and company policies.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Created weekly work schedules for store personnel.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Assessed operational efficiency of the store's departments.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Fresh Foods Manager

Coles Supermarkets
Melbourne, Victoria
03.2012 - 06.2016

Management Roles

Coles Supermarkets
Melbourne, Victoria
01.1999 - 03.2011

Skills

  • Inventory Control
  • Sales analysis
  • Customer service
  • Team building
  • Employee training
  • Supplier Relationship Building

Timeline

Assistant Store Manager

Woolworths Supermarkets
08.2021 - Current

Fresh Convience Manager

Woolworths Supermarkets
01.2021 - 08.2021

Account Manager

Beaumont Tiles
01.2017 - 12.2020

Fresh Foods Manager

Coles Supermarkets
03.2012 - 06.2016

Store Manager

Coles Supermarkets
06.2006 - 12.2016

Management Roles

Coles Supermarkets
01.1999 - 03.2011

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Corey Craig