Samantha Fleming
Dalby
Summary
A highly organised and efficient professional with extensive experience in managing multiple tasks and priorities. Known for exceptional time management skills, strong attention to detail, and the ability to work autonomously in fast-paced environments. Possesses excellent communication skills, both written and verbal, with a proven track record of delivering results while maintaining a high level of professionalism and attention to detail. Adept at coordinating priorities and deadlines and contributing to team success with minimal supervision.
Overview
16
16
years of professional experience
Work History
Child Safety Officer
Department of Child Safety, Seniors and Disability
02.2024 - Current
- Respond to reports of child safety concerns via investigation and assessment process, liaising with various government and non-government agencies and families
- Apply early intervention and strength-based measures to support families
- Provide timely and accurate reports, including risk and harm assessments, safety plans and legal documents
- Maintain case notes and record keeping in line with Department policies and procedures
- Interpret and work to Government legislation
- Work collaboratively with work colleagues and leadership team, including specialist consultations to inform best practice
Child Protection Worker
Department of Communities- WA
05.2021 - 12.2023
- Case Manager - South West District for 1 year in a Care Team
- Case Manager - Peel District on the Reunification Team
- Work with parents in the reunification space to ensure they are meeting the safety goals and demonstrating change, this may include linking parents with external stakeholders, such as therapy supports and/or in-home supports
- Participate/facilitate meetings, such as 30-day Stability and Connection meetings or Pre-birth planning meetings to address safety concerns and safety goals
- Respond to reported concerns about a child’s safety and wellbeing by conducting assessments and investigations on behalf of the Department to determine what action should be taken in relation to a child’s safety and wellbeing and/or family support
- Initiate appropriate intervention action when required, including completing legal documents
- Engage with children and families of children in care, ensuring best outcomes for the children
- Meet annual compliance requirements for children in care
- Complete legal documents and reports as required
- Ensure each child receives appropriate supports in relation to their emotional and developmental needs
- Maintain links and share information with other Government and non-Government Agencies
- Liaises with appropriate cultural and Aboriginal services and Practice Leaders
- Work collaboratively with work colleagues and leadership team, including specialist consultations to inform best practice
Team Leader
City of Mandurah
12.2018 - 05.2021
- Provide leadership to the sports and activities team
- Train and mentor sports and activities indigenous trainee
- Manage sports and activities mailbox and respond to enquiries
- Liaise with other departments (payroll, HR) as required
- Perform inductions for new Staff and assist with onboarding
- Work in a team environment to achieve business outcomes
- Produce clear & accurate correspondence for staff, and sporting teams, using Microsoft Office
- Apply relevant workplace policy and procedures
- High attention to detail and strong problem-solving skills required
- Maintain sports database using SportsFix
- Recruitment – shortlisting, reference checks and interviews as required using Big Red Sky
Customer Service Officer
City of Mandurah
08.2015 - 12.2018
- High-level customer service
- Sales - Memberships & Centre products
- Provide facility tours as required
- Admin duties such as filing, answering phone’s, data entry and Cash handling and EFT payments
- Maintain Excel databases
Acting Membership Officer
City of Mandurah
02.2017 - 04.2017
- Sales, account management and debt recovery
Sales & Administration Consultant
Mandurah Mail
03.2013 - 04.2014
- High level customer service skills & attention to detail
- Exceptional written and verbal communication skills required
- Advertising sales – phone and face to face
- Administration support to sales consultant and managers
- Reconciliation of credit and cash accounts using SAP
- Drafting advertisements, including job ads
- Data entry - inputting of classified advertising
- Working under pressure to meet strict deadlines
- Working autonomously toward team goals
- Monitor accounts, debt recovery as required
Administration Officer
NQ Group Pty Ltd
06.2009 - 03.2013
- Maintenance of several Excel databases ie PPE issue, machine hire
- Entering of timesheets using Freight 2020 and Quickbooks
- Accounts payable/receivable
- Event Management and travel bookings where required
- Debt management & bank deposits
- Reconciliation of Fuel accounts for Trucks and Motor Vehicles
- Inductions and document assimilation for employees
- Administrative support to area manager, finance, HR and haulage departments
- Proficient in the use of Quickbooks
Education
Bachelor - Psychological Science
Swinburne University
Post-Graduate Certificate - Human Resources Management
Murdoch University
Single Units - Principles of Counselling (Distinction), Health Research and Analysis (Distinction)
Murdoch University
Perth, WAMasters of Social Work (Qualifying) -
Southern Cross University
NSWSkills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Child Safety Officer
Department of Child Safety, Seniors and Disability
02.2024 - Current
Child Protection Worker
Department of Communities- WA
05.2021 - 12.2023
Team Leader
City of Mandurah
12.2018 - 05.2021
Acting Membership Officer
City of Mandurah
02.2017 - 04.2017
Customer Service Officer
City of Mandurah
08.2015 - 12.2018
Sales & Administration Consultant
Mandurah Mail
03.2013 - 04.2014
Administration Officer
NQ Group Pty Ltd
06.2009 - 03.2013
Bachelor - Psychological Science
Swinburne University
Post-Graduate Certificate - Human Resources Management
Murdoch University
Single Units - Principles of Counselling (Distinction), Health Research and Analysis (Distinction)
Murdoch University
Masters of Social Work (Qualifying) -
Southern Cross University
Similar Profiles
MARIE GRACE UWERAMARIE GRACE UWERA
Residential care officer at Department of Child safety, seniors and disability servicesResidential care officer at Department of Child safety, seniors and disability services
Shelley LaingShelley Laing
Child Safety Officer - Ongoing Intervention at Department of Child Safety, Seniors and Disability ServicesChild Safety Officer - Ongoing Intervention at Department of Child Safety, Seniors and Disability Services
Sebastian Arcos AngaritaSebastian Arcos Angarita
Child Safety Officer at Department Of Child Safety, Seniors And DisabilityChild Safety Officer at Department Of Child Safety, Seniors And Disability
Sarah RobertsonSarah Robertson
Volunteer at The CongressVolunteer at The Congress
Mathew MartinMathew Martin
Apprentice Chef at Waymark Hotel GroupApprentice Chef at Waymark Hotel Group