Corey Middleton
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Systems Support Advisor
Suncorp
Brisbane, QLD
03.2022 - Current
- Managed user accounts, passwords, and access rights for multiple domains.
- Monitored system performance and resolved any issues or errors that occurred.
- Created detailed documentation of IT operations processes and procedures.
- Responded promptly to user requests for assistance with technical problems via phone or remote access tools.
- Analyzed application logs for errors or anomalies in order to identify potential problems before they become critical.
- Collaborated with other departments on projects related to the development of new applications or systems enhancements.
- Maintained positive working relationship with fellow staff and management.
- Provisioned access for Suncorp Motor Dealers
- Conducted compliance checks with ASIC to ensure motor dealers are compliant
Agency Management Advisor
Suncorp
Brisbane, QLD
06.2018 - 03.2021
- Stakeholder management with Monetary Operations, closing intermediary accounts under direction from risk.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Developed and implemented compliance policies and procedures.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Liaised between regulatory agencies and internal departments to facilitate regulatory and related matters.
Settlements, Sharing & Recoveries Advisor
Suncorp
Brisbane, QLD
06.2016 - 06.2018
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Achieved cost-savings by developing functional solutions to problems.
- Reviewed and analyzed settlement documents to ensure accuracy and compliance with applicable regulations.
- Prepared reconciliations on all accounts related to settlements.
- Investigated any issues or disputes that arose during the settlement process.
- Provided customer service support by responding promptly to inquiries from clients regarding their pending transactions.
Debt Management Officer
Suncorp
Brisbane, QLD
11.2015 - 06.2016
- Investigated and resolved customer queries promptly.
- Negotiated with customers to resolve overdue accounts in a timely manner.
- Maintained accurate records of all debt collection activities.
Subject Matter Expert
Suncorp
Brisbane, QLD
11.2012 - 11.2015
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Mentored staff on best practices related to product design and implementation strategies.
- Generated technical documentation including system diagrams, process flow charts, white papers.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
Underwriter
Suncorp
Brisbane, QLD
01.2009 - 11.2012
- Reviewed and evaluated commercial insurance applications to determine acceptability for coverage.
- Analyzed customer needs, exposures, and financial information to develop suitable risk management solutions.
- Developed underwriting guidelines for the evaluation of new business opportunities.
- Assessed client claims history and made recommendations on policy limits and coverage terms.
- Negotiated terms with clients in order to achieve favorable results for both parties.
Education
High School Diploma -
Woree State High School
Woree, QLD12.2000
Skills
- Technical Training
- Technical Support
- Client Relations
- Helpdesk Administration
- Staff Assistance
Accomplishments
- 2021 FOA Individual Quarterly Award
- 2020 FOA Individual Quarterly Award
- 2013 CI Team Award Quarterly Award
- 2012 CI Individual Quarterly Award
- 2008 PI Team Quartely Award
- 2007 Suncorp Insurance Consultant of the Month
Certification
- 2015 Certificate IV Insurance Operations
- 2004 Cerificate II Hopitality Operations
- 2004 Department of Justice Conflict Management
- 2002 Certificate II Retail Operations
Timeline
Systems Support Advisor
Suncorp
03.2022 - Current
Agency Management Advisor
Suncorp
06.2018 - 03.2021
Settlements, Sharing & Recoveries Advisor
Suncorp
06.2016 - 06.2018
Debt Management Officer
Suncorp
11.2015 - 06.2016
Subject Matter Expert
Suncorp
11.2012 - 11.2015
Underwriter
Suncorp
01.2009 - 11.2012
High School Diploma -
Woree State High School
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