Corey O'Toole
Thornlands,QLD
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Owner
Stalemate PTY LTD
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Business Owner/Operator
Stalemate Pty Ltd
07.2016 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees/contractors to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve service/time expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Served as principal stakeholder over organization's complete operations.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Developed and implemented service strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Store Manager
McDonald's
01.2001 - 08.2003
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw and Trained Assistant Mgrs to maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Oversaw and trained Assistants Mgrs to Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw and Trained Assistant Mgrs to set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached Assistant Mgrs in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw and Trained Assistant Mgrs to reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and trained Asistant Mgrs to implemented successful staff incentive programs to motivate employees.
- Trained and Assisted Trainee Mgrs to scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversee and train staff to managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
1st Assistant Manager
Mcdonalds Australia
10.1999 - 04.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Diploma of ProJect Management - Project Management
TAFE Queensland
Greater Brisbane, QLD06.2012
Diploma of Retail Managemt - Restaurant Management
TAFE QLD
Greater Brisbane01.2004
High School Diploma -
Iona College - Lindum
Wynnum, QLD11.1996
Skills
- Approachable and Outgoing
- Quality Control Planning
- Strategize Plans
- Operations Start-Up
- Operations Management
- KPI Performance
- Negotiation and Persuasion
- Clientele Management
- Mig and Tig Welding
- Coaching and Mentoring
- Purchasing and Planning
- Bookkeeping
- Driven and Determined
- Equipment Management
- Budgeting and Cost Control
- Balanced Work Ethic
- Customer Relations
- Manage Programs
Accomplishments
- Successfully accelerateed my career at McDonald's Aust to assisting of overseeing multiple stores, aswell as mentoring Assistant Mgrs to reach their career goals.
- successfully taking ownership of the family bussiness in 2003 and increasing sales by 14% in the first year through fantastic customer service skills and dedication
Certification
- Restaurant Leadership Practices Course, McDonald'sAustralia - 2002
- Presentation skills Course, McDonald's Australia
Additional Information
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Timeline
Business Owner/Operator
Stalemate Pty Ltd
07.2016 - Current
Store Manager
McDonald's
01.2001 - 08.2003
1st Assistant Manager
Mcdonalds Australia
10.1999 - 04.2001
Business Owner
Stalemate PTY LTD
Diploma of ProJect Management - Project Management
TAFE Queensland
Diploma of Retail Managemt - Restaurant Management
TAFE QLD
High School Diploma -
Iona College - Lindum
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