Corey Patten
Liverpool,NSW
Summary
Driven, dedicated, and reliable individual actively seeking employment in the Mental health field. Proficient in multitasking and maintaining a positive outlook while handling diverse responsibilities. Possesses a strong commitment to team objectives and is willing to assume additional tasks to achieve collective success. Demonstrates exceptional organisational abilities and is eager to secure an entry-level position.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Greater Western Aboriginal Health Service
06.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, and patient pick up and drop offs.
- Engaged patients in meaningful conversation, socialisation, and activity.
- Transported clients for medical and personal outings.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed friendly and professional patient interactions.
Consumer Lender
Commonwealth Bank Of Australia, CBA
02.2023 - 04.2023
- Delivered excellent customer service and worked with customers to process loan applications and loan refinancing.
- Presented customers with financial solutions that best fit specific needs.
- Completed loan applications, proposals and offers for new borrowers and followed up with pending applicants.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analysed information and provided solutions to problems.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Monitored status of loans.
Bartender
Commercial Hotel
11.2022 - 02.2023
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Decreased waste, following strict recipes and drink measurement protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Bartender
Tollgate Hotel
10.2022 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Supervisor
TGIF Fridays
03.2022 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Tracked and prepared quarterly reports of sales goals to management.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
Picker Packer
Labor Solutions
06.2018 - 06.2020
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Entered package information into company's computer system.
Customer Service Representative
Top Juice
01.2018 - 07.2019
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed scheduling for store shifts to accomplish proper staffing.
- Resolved customer service issues promptly.
- Answered questions about store policies and addressed customer concerns.
- Submitted orders for new inventory.
- Completed routine store inventories.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Bachelor of Psychology - Social Sciences
Macquarie University
Sydney, NSW2025
Diploma - Counselling
TAFE NSW
Mount Druitt, NSW08.2024
High School Diploma -
Granville South Creative And Performing Arts High School
Guildford, NSW09.2017
Skills
- Schedule Management
- Telephone Etiquette
- Computer Skills
- Document Management
- Data Entry
- Calm and Professional Under Pressure
- Information Inputting
- Strong Analytical and Problem-Solving Skills
- Appointment Scheduling
- Client Relations
- Adaptability
- Microsoft Office proficiency
Timeline
Receptionist Administrator
Greater Western Aboriginal Health Service
06.2023 - Current
Consumer Lender
Commonwealth Bank Of Australia, CBA
02.2023 - 04.2023
Bartender
Commercial Hotel
11.2022 - 02.2023
Bartender
Tollgate Hotel
10.2022 - 02.2023
Supervisor
TGIF Fridays
03.2022 - 10.2022
Picker Packer
Labor Solutions
06.2018 - 06.2020
Customer Service Representative
Top Juice
01.2018 - 07.2019
Bachelor of Psychology - Social Sciences
Macquarie University
Diploma - Counselling
TAFE NSW
High School Diploma -
Granville South Creative And Performing Arts High School
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