Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cori Lei Deacon

Batemans Bay

Summary

I am a hardworking professional who has demonstrated strong knowledge, skills and experience with the hospitality industry. I am honest, reliable, take pride in my work and I have demonstrated the ability to communicate effectively with clients, customers and colleagues. Currently I am looking for an opportunity within a dynamic organisation where I will be able to utilise and continue to develop my current skills and knowledge. Independent Sales Association motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bar Attendant

Batemans Bay Soldiers Club
08.2023 - Current
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Delivered food to customers at bar and tables.

Sales Consultant

Telstra
02.2020 - 03.2022
  • Listened to customers to understand needs and refer to optimal services (Used effective questioning to determine the needs of the customer)
  • Arranged new merchandise with signage and appealing displays to encourage customers sales and move overstock items.
  • Greeted incoming customer and provided expert sales and services to drive revenue.
  • Demonstrated products in an effective way to show potential buyers benefits and advantages and encourage purchases.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained productive relationships and existing customers through exceptional follow-up after sales.
  • Handles credit and debit card payment processing to complete purchasing experience.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Worked with fellow sales team members to achieve group targets.

Store Clerk

Michael Hill Jewellers
03.2015 - 01.2020
  • Customer Service – Cash handling – General Cleaning – Cleaning and Handling Jewellery.

Bartender/Reception

Mariners on the Waterfront
01.2015 - 12.2019
  • Handling money/counting tills to original float
  • Stock Management
  • Opening and closing of the business
  • Cleaning of the bar area and seating areas
  • Customer service
  • Reception duties including booking patrons in and out of the hotel
  • Poker machines – refills and payouts
  • Bistro duties – waitressing, cleaning and taking orders
  • Changing of beer keg and post mix – running functions and organising functions
  • Operated cash register and point of sales (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handles inventory, regulation compliance and customer relations.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales report for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Customer Service

Tasty Treats Ice Creamery
11.2014 - 01.2015
  • Cash handling, food preparation, Beverage preparation and general cleaning
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Store Clerk/Sales Assistant

Woolworths
01.2011 - 12.2012
  • Cash handling, customer service, general cleaning, stock management, sales

Education

Year 12 Certificate -

Batemans Bay High School
Batemans Bay, NSW

Skills

  • Customer liaison
  • Industry trends
  • Sales proposal creation
  • Strategic account development and management
  • Customer relationship management
  • Sales Strategies
  • Web technologies and services
  • Contract negotiation and closing tactics
  • Account Reconciliation
  • Relationship selling
  • Produce management and pricing
  • Sales closing
  • Consultative sales

Certification

  • RSA & RCG, Soldiers club valid until 2024-01
  • Certificate IV Mental Health 2022-03

Timeline

Bar Attendant

Batemans Bay Soldiers Club
08.2023 - Current

Sales Consultant

Telstra
02.2020 - 03.2022

Store Clerk

Michael Hill Jewellers
03.2015 - 01.2020

Bartender/Reception

Mariners on the Waterfront
01.2015 - 12.2019

Customer Service

Tasty Treats Ice Creamery
11.2014 - 01.2015

Store Clerk/Sales Assistant

Woolworths
01.2011 - 12.2012

Year 12 Certificate -

Batemans Bay High School

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Cori Lei Deacon