Dedicated service assistant with extensive experience in cash handling and team collaboration. Adept at resolving customer complaints and enhancing the shopping experience. Ready to leverage strong communication skills to contribute to a positive work environment.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Office Assistant /Housekeeping Cleaner
Ocean Side
Hawks Nest
01.2026 - 04.2026
Collaborated with colleagues to enhance workflow efficiency and communication.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Maintained diary for bookings.
Daily banking.
Checked Guests in on arrival and checked guests out on departure.
Set daily cleaning tasks for team members.
Cleaned required rooms.
Restocked rooms.
Daily washing and drying of linen.
Opened and locked up office and other rooms on arrival and finishing of shift.
Had work ph on my required nights to take any late calls or if a client required assistance be called to go back to work.
Service Assistant / Sales
Coles
Tea Gardens, NSW
2009 - 2024
Processed transactions accurately at the cash register.
Collaborated with team members to restock shelves efficiently.
Handled customer complaints with professionalism and empathy.
Supported promotional events by setting up displays and signage.
Engaged customers to enhance their shopping experience through friendly interaction.
Processed payments using a variety of methods, including cash, debit cards, and credit cards.
Participated in regular staff meetings regarding operations procedures.
Received deliveries from vendors in accordance with company policies.
Coached new personnel to verify staff employees followed company procedures and protocols.
Provided excellent customer service to ensure repeat business.
Checked expiration dates on products to ensure freshness.
Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
Rescheduled team members shift.
Replaced shifts if a team member was unable to make theres.
Knowledge and training of sales of tobacco items.
Cleaner /Housekeeping and Laundry Attendant
Estia Health
Tea Gardens, NSW
2009 - 2011
Maintained cleanliness and hygiene in resident living areas.
Sanitized common spaces and high-touch surfaces daily.
Operated cleaning equipment safely and effectively.
Managed waste disposal following health regulations.
Assisted with laundry tasks for resident clothing and linens.
Collaborated with staff to ensure a comfortable environment.
Reported maintenance issues to appropriate personnel promptly.
Followed infection control protocols diligently during cleaning tasks.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Collected trash from floors within hallways, bathrooms and work areas.
Sanitized frequented areas and equipment using approved supplies.
Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Provided assistance with laundry services when needed.
Managed laundry operations by washing, drying, and folding linens and clothing.
Cleaner /Housekeeping and Laundry Attendant
Avalon RSL
Avalon
2008 - 2009
Maintained cleanliness and hygiene in resident living areas.
Sanitized common spaces and high-touch surfaces daily.
Operated cleaning equipment safely and effectively.
Assisted with laundry tasks for resident clothing and linens.
Managed waste disposal following health regulations.
Collaborated with staff to ensure a comfortable environment.
Collected trash from floors within hallways, bathrooms and work areas.
Sanitized frequented areas and equipment using approved supplies.
Maintained cleaning equipment and materials in a safe and sanitary working condition.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Transported trash bags to designated disposal areas.
Emptied wastebaskets and replaced liners.
Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Followed company uniform, performance and security policies with every job.
Mixed water and detergents or acids to prepare cleaning solutions.
Notified managers of repair needs or additions to building operating systems.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Washed dried folded residents clothing and linen.
Cleaner /Housekeeping and Laundry Attendant
Marco Polo Nursing Home
Unanderra
2005 - 2008
Sanitized common spaces and high-touch surfaces daily.
Maintained cleanliness and hygiene in resident living areas.
Operated cleaning equipment safely and effectively.
Managed waste disposal following health regulations.
Collaborated with staff to ensure a comfortable environment.
Reported maintenance issues to appropriate personnel promptly.
Followed infection control protocols diligently during cleaning tasks.
Collected trash from floors within hallways, bathrooms and work areas.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Sanitized frequented areas and equipment using approved supplies.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Mixed water and detergents or acids to prepare cleaning solutions.
Washed dried and folded residents clothing and linen.
Personal Assistant
Barter Card
Wollongong
2002 - 2005
Managed scheduling and calendar for executives at a leading trade exchange company.
Handled correspondence, responding to inquiries promptly and professionally.
Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Organized personal and professional calendars with reminders for upcoming meetings and events.
Screened telephone calls and inquiries and directed as appropriate.
Team Leader, Sales Operations
Park Trent Investments
Wollongong
1999 - 2002
Led daily sales operations and coordinated team activities for optimal efficiency.
Managed inventory levels and ensured accurate order processing for client satisfaction.
Streamlined communication between departments to improve workflow and collaboration.
Coached team members on best practices for achieving success in their roles.
Resolved customer complaints quickly and efficiently.
Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase sales productivity.
Supported sales team members to drive growth and development.
Kept daily diary records for sales team.
Cleaner /Housekeeping and Laundry Attendant
Saint Andrews Nursing Home
Wollongong
1995 - 1999
Maintained cleanliness and hygiene in resident living areas.
Sanitized common spaces and high-touch surfaces daily.
Operated cleaning equipment safely and effectively.
Managed waste disposal following health regulations.
Collaborated with staff to ensure a comfortable environment.
Assisted with laundry tasks for resident clothing and linens.
Reported maintenance issues to appropriate personnel promptly.
Followed infection control protocols diligently during cleaning tasks.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Collected trash from floors within hallways, bathrooms and work areas.
Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Polished furniture to remove dust and dirt buildup.
Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Industrial Sewing Machine Operator
Insulwrap
Wollongong, NSW
1987 - 1989
Operated industrial sewing machines to assemble insulation products.
Maintained sewing equipment by performing routine maintenance and troubleshooting issues.
Collaborated with team members to ensure smooth workflow and timely production.
Inspected finished products for quality standards and compliance with specifications.
Followed safety protocols to maintain a safe working environment at all times.
Sewing Machine Operator /Clipper Operator
Midfords Paramount
Unanderra
1985 - 1987
Operated industrial sewing machines for garment production.
Followed safety protocols to ensure a safe working environment.
Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
Ensured that all garments were sewn together properly using correct stitches and techniques.
Followed safety procedures while operating machinery at all times.
Inspected finished products for defects in stitching or material quality.
Communicated effectively with supervisors regarding progress updates or potential problems encountered during production runs.