Corina Baker

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Offered advice and assistance to customers, paying attention to special needs or wants
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Sought ways to improve processes and services provided.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Developed customer service policies and procedures to meet and exceed industry service standards
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Handled customer inquiries and suggestions courteously and professionally
• Responded to customer requests for products, services, and company information