Rose Conway
Camillo,Australia
Summary
Diligent Administrator/Data Entry Operator with a solid background in site administration. Managed daily operations, ensuring seamless coordination and efficient execution of tasks. Demonstrated skills in problem-solving and effective communication.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Site Administrator
SRG Global Asset Care Pty LTD
01.2013 - Current
- NDT Reporting
- Invoicing
- Entering timesheets and crosschecking Job Vouchers to the Site Correlation system
- Review and manage Purchase orders, queries, and amendments
- Review and maintain all safety paperwork ensuring conforms to original site standards
- Booking and maintaining personnel qualifications and training programs
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
- Tracked project costs and other financial metrics to maximize profitability.
- Implemented process improvements that resulted in increased accuracy of record-keeping and documentation management.
Receptionist • Reception/Admin Support
ICM Group Pty Ltd
01.2010 - 01.2013
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
Dispatch Clerk • Data Entry Operator
Hoffman Engineering Pty Ltd
01.1989 - 01.2010
- Fleet management, arranging courier pickups and deliveries
- Developed strong relationships with carriers and negotiated favorable rates to minimize transportation costs.
- Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations
- Enhanced dispatch efficiency by optimizing route planning and resource allocation strategies.
- Provided backup support for other roles within the logistics department as needed, demonstrating versatility and commitment to overall company success.
- Handled complaints and inquiries from the public to resolve or report to the proper department.
- Invoicing
- Raising purchase orders
- Opening and closing of job orders
- Managing cash, credit card, and bank receipting
- Entering and maintaining job reports, and tender documents
- Managing and entering timesheets & JSA's
- Processing customer orders, authorizing new and changed purchase orders
- Booking and maintaining personnel qualifications and training programs
- Manage and enter the costing of work orders, collect and collate work vouchers for end-of-month balance scores
- Assisting with Reception duties on an as-required basis
Bartender/Waitress – Casual (2nd Job)
Sandringham Hotel
01.1994 - 01.1996
- Maintained a clean and organized bar, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Supported special events through attentive service, adapting quickly to the varying needs of guests or clients.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Data Entry Operator – Fulltime
Bell Freight Lines Pty Ltd
01.1986 - 01.1989
- Completed data entry tasks with accuracy and efficiency.
- Updated and maintained customer information, documents, and records.
- Managed and organized documents for data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service – Fulltime
Woolworths Midland
01.1985 - 01.1986
- Till operations
- Cash handling
- Stocking Shelves
- End of year stock taking
- Resolved customer complaints, leading to increased satisfaction ratings.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Achievement Certificate -
Cyril Jackson Senior High School
Skills
- Communication
- Problem Solving
- Active Listening
- Customer Service
- Adaptability
- Teamwork
- Attention to detail
- Emotional Intelligence
- Computer Skills
- Risk assessment
- Inventory control
- Transportation coordination
- Report preparation
Certification
- RSA license, 2024
- Wine Knowledge, 2024
- Beer Knowledge, 2024
- Cocktails and Spirits Knowledge, 2024
- Police Clearance, 2024
Personal Qualities
- Positive
- Professional
- Well Presented
- Gregarious
- Organized
- Excellent time management
- Efficient
- Reliable
- Trustworthy
- Hardworking
- Team player
- Can do attitude
Softwareprograms
- Microsoft Office & Outlook
- Windows 11
- SAP
- Syteline 11
- Pronto
- Epicor
- Xero
References
Jed Jurewicz, SRG Global Assets Australia Pty Ltd, 0404 160 473
Communication Skills
- Excellent written and Verbal Communication skills
- Confident
- Articulate
- Empathic
- Active Listener
Timeline
Site Administrator
SRG Global Asset Care Pty LTD
01.2013 - Current
Receptionist • Reception/Admin Support
ICM Group Pty Ltd
01.2010 - 01.2013
Bartender/Waitress – Casual (2nd Job)
Sandringham Hotel
01.1994 - 01.1996
Dispatch Clerk • Data Entry Operator
Hoffman Engineering Pty Ltd
01.1989 - 01.2010
Data Entry Operator – Fulltime
Bell Freight Lines Pty Ltd
01.1986 - 01.1989
Customer Service – Fulltime
Woolworths Midland
01.1985 - 01.1986
- RSA license, 2024
- Wine Knowledge, 2024
- Beer Knowledge, 2024
- Cocktails and Spirits Knowledge, 2024
- Police Clearance, 2024
Achievement Certificate -
Cyril Jackson Senior High School
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