Corinne Henderson

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Used POS system to process sales, returns, online orders, lay-bys and gift card activations.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

• Delivered frontline support for workers' compensation enquiries, assisting injured workers, employers, and providers with policy and claims processes.
• Resolved high-volume inbound enquiries with professionalism and empathy, achieving strong customer satisfaction outcomes.
• Ensured all records and case notes were accurately maintained in CRM systems, safeguarding compliance with iCare and Service NSW standards.
• Collaborated with internal teams to troubleshoot complex cases, streamlining service delivery and improving resolution times.

• Replenished shelves and organised stock to maintain availability, store presentation, and planograms compliance.
• Assisted with visual merchandising, ensuring products were displayed attractively and in line with promotional guidelines.
• Monitored inventory levels, reported shortages, and supported stock rotation to minimise waste.
• Maintained store cleanliness and safety standards, ensuring compliance with workplace health & safety policies.
• Supported team operations by assisting with pricing, ticketing, and promotional set-ups.

• Operated POS and EFTPOS systems for efficient customer transactions.
• Managed stock rotation, inventory control, and visual merchandising updates.
• Applied in-depth product knowledge to assist customers with purchases.
• Achieved and exceeded store sales targets and key performance indicators (KPIs).
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.

• Coached and motivated team, driving sales and delivering exceptional customer service.

• Ensuring safety in the workplace both WHS, and food hygiene.
• Approval of shifts & rostering.
• Ordering and receiving of stock.
• Barista duties - blend knowledge, volumetrics and adequate use of machines.
• Product knowledge relating to stock items, promotions, food safety and allergen matrix.
• Managing stock wastage and replenishing stock levels.
• Documenting SAFE financials, organising CHUBB collection, creating floats & correcting variances in end of day net sales.