Corinne Kessler

· Provide support to GROH (Government Regional Officers’ Housing) Facilities Management

· Frontline and first point of contact support for the Regional WA CPFS (Child Protection and Family Support)

· Coordinates all aspects of GROH (Government Regional Officer Housing) operational tasks involving GROH tenancies including commencements of tenancy, RTA’s (Residential tenancy Act) and associated documents/forms, tenancy cessation, reporting, compliance for all rent amounts in line with TRSF (Tenant Rent Setting Framework), Regional discounts and supports Senior GROH and Policy Officer and Coordinator

· Assist GROH, Fleet and Travel in the administration of tenancy agreements, reporting and basic policy and procedure advice to Regional Business Manager’s in-line with the Communities GROH accommodation policy and GROH software applications

· Attend to incoming emails in GROH inbox and allocating to respective team members on various queries

· Attend to Fleet Inbox pertaining to Infringements, Fleet care Services, Annual Inspections of Fleet cars, queries from regions pertaining to Fleet cars

· Liaises with payroll to audit tenant details are maintained within the online GROH tenancy system

· Processes and quality assure applications and cessations received for GROH

· Collates Home Ownership Subsidy Scheme (HOSS) applications for the Coordinator Fleet, GROH and Travel

· Updates the monthly HOSS subsidy payments and prepares payment vouchers for the coordinator

· Communicating with region, Leasing officers, employees on the processing and outcomes

· Ensuring relevant information is correctly entered into the Tenancy Management System (TMS) and spreadsheet on commencements, cessations and other required property updates

· Prepare fortnightly report on the status and progress of deductions within the prescribed framework which meets the departmental, government and accounting standards

· Carry out a range of other duties which may include relieving staff when required

· Assisting in Home Subsidy Scheme (HOSS) payments in AX to employees

· Providing basic Policy advice to regions, assisting with GROH Ad-hoc demand planning and projects

· Work in a fast-paced team environment

· Responsible for delivering efficient and contemporary transactional HR services in the workforce

· Customer service focused

· Communication and negotiation skills to collaborate across HR business Partnering team to meet business requirements

· Preparation of contracts of employment

· Attend to queries and request from Business areas on Contract of employment, Casual employment, secondment, permanent positions and transfers within the public sectors

· Undertake other duties as required

· The role involves liaisons across State-wide Services project teams in relation to the initiation, planning, delivery and closure of projects.

· It also involves in providing information in relation to key activities and requirements to project teams, gathering essential data for reporting and for supporting State-wide Services project officers and teams.

· Support and administration of PPM tools such as Microsoft Project Server

· Supports the teams with the development of documentation, tools, templates for use by project stakeholders

· Coordinates internal and external meetings including preparing agendas, taking minutes, distributing documents

· Establish and maintain effective communication channels with project teams, internal and external clients, stakeholders and customers

· Liaise with project staff to track the project/program critical path and works to ensure key risks, issues and interdependencies are flagged and escalated with the project/program

· Collaborate with project staff and stakeholders to monitor and consolidate project/program deliverables, schedules, resources and project benefits

· Liaise with stakeholders to ensure project is well placed to achieve outcomes and provides portfolio, program and project reports on behalf of the Community Services

· Consolidates and provides basic analysis on program data

· Consolidates information for reports, regarding project delivery, key issues, risks, benefits and summary costs incurred

· Assists in schedule and activity management

· Actively participates in the Communities performance development process and pursues professional development opportunities

· Exhibits accountability, professional integrity and respect consistent with Communities Values, the Code of Conduct, and the Public Sector Code of Ethics

· Coordinates external and internal meetings including preparing agendas, taking minutes, distributing documents and setting up

· Applies equal opportunity, Occupational Health & Safety, and ethical principles and practices in all aspects of this role

· Ensure all reporting and recording obligations are met on a weekly basis:
Registers, MS Teams, SharePoint, HPE Content Manager (TRIM) / Objective

· Managing and allocating incoming emails to the right team member

· Times sheets are to be current and up to date

· All departmental policies and procedures are to be followed and implemented at all times

· Acquittal of credit card transactions in Flexi Purchase

· All face to face/virtual meetings must be attended

PROPERTY CARE AND MAINTENANCE

· Follow up on maintenance, minor works and major works for allocated properties, monitor progress and ensure satisfactory completion of maintenance work in accordance with delegated authority

· Monitor the assetmaint@communities.wa.gov.au mail box - taking care of general queries where they can (not related to starting a job), updating the tracker as emails come through once a job has been initiated, and updating the tracker as information comes through

· Researching online for furniture options upon requests, and providing the links to the Project Officer to complete the purchase

· Updating contact lists for all non-DSC properties – that includes Regional Group Homes (metro & regional), Family Group Homes, Childcare & Family Centres, all other facilities we look after (non-DSC)

· Ensure all correspondence is recorded in the relevant authorised records management system

· Maintaining accurate records and files, seeing tasks through to completion and is responsive to changes in requirements

· Ensure all branch processes are followed and initiate business improvements when identified

· Data entry tasks by populating property information into Habitat, Asset Register & AIMS etc.

RISK MANAGEMENT

· Enter any identified risks and issues on the risks and issues register and bring to the attention of the Project Manager

· Attend to emergency request from sites when they are unable to contact the Call Centre for emergency and risk issues pertaining to the sites

PROJECT MANAGEMENT

· Assists project Manager in minor and major works when required

· Manages all incoming calls, correspondence, team diaries, payment of minor accounts

· Establishes and maintains effective communication channels with project teams, internal and external clients, stakeholders and customers

· Visit sites from time to time on updates of maintenance

· The role involves managing vacant land owned by Communities

· Attending to queries or requests from the Public or within the department on maintenance

· Site visits to respective areas

· Liaise with respective stakeholders, contractors and members of public in maintaining the vacant land

· Updating of spreadsheet of each individual request

· Making invoice payments to contractors via Corporate Credit Card

· Represented the Airport Operations team with Operation Tide supporting the Officer In-Charge (OIC), Operations Manager and 8 teams consists of 15-20 officers per team in loading all penalties on a daily basis

· Preparation of weekly Rosters for Airport Police officers during Covid 19

· Monitor Covid 19 Border and Quarantine emails and forward enquiries to appropriate teams

· Create weekly proposed rosters and updating attendance registers after checking leave reports

· Preparation of Induction packages and Access cards ready for new starters commencing and departing each week

· Flexi Purchase – Corporate card claims

· PPE weekly stock take and reports

· Updating the Commencing and Departing staff on specific spreadsheets and databases provided

· Providing access cards and managing access to incoming and departing officers

· Collation of weekly registers with posted rosters and leave reports

· Stationery orders – Receive and receipt orders through SMIR/RMIS and create cash payment vouchers

· Assisting team with Regional WA claim forms and forward onto Corporate Services

· Uploading daily penalties and assisting with pay enquiries

· Arranging of incoming and outgoing mails and mail collection from the mailroom daily

· Email correspondences and communications with superiors and officers

· Other assigned duties by HR coordinator and immediate superiors

· Represented the Compliance team with Operation Tide in communicating with incoming travelers via emails, SMS and outgoing calls to incoming travelers, transport forwarding logistics, airline crew in relation to their Presentation for Testing upon arrival to Perth

· Manage data and information system in complexity

· Ability to manage the custom-built IT system to show compliance and acknowledgement to audit, management and stakeholders

· With a given spreadsheet and information provided by the agency, I am very meticulous and use my initiative to update the system with accuracy to help keep the state protected against COVID 19

· Sending out reminder emails, follow-up emails and SMS’s to incoming/arrived travelers on their updates for presentation for covid testing and to ensure the safety of WA residents from travelers who travelled from any risk or exposure sites

· Manage inbox emails by viewing and updating responses from travelers whether they have undergone their COVID tests for different directions

· Making sure that travelers meet the safety and compliance requirements to protect the entire state and country from the spread of the deadly virus

· This follow up action for everyone must be done periodically from the day of arrival according to guidelines provided by WA state government

· For those who do not respond or with a non-logical response will be flagged for the next level of action required. It is crucial to get a response on a timely manner, as such, I use my critical thinking to evaluate a rather difficult task in order to find a logical result

· I am able to understand the course of work problems and find ways to implement and present solutions besides problem solving and analytical reasoning

· I make sure that travelers understand and comply with the legislation and to ensure every

· information provided by them is recorded accurately and diligently

· Processing and verifying Speed Camera Infringements and meeting daily KPI’s

· Evaluations and confirmation of these entries are crucial to ensure the correct vehicle registration is correlated with the actual vehicle model, make and color

· Provide assistance with the verification of deployment incidents which was evaluated by the evaluators

· On the Spot Traffic Infringements hand written by the Police Officers need to be input into data system with data integrity

· Provide second level of data integrity verification and flag out errors as this process is critical and if the error is not filtered out correctly, then there is a possibility of fines being issued to a wrong person. This process is very important to ensure the integrity of the department and its branding

· Knowledge of company policies, legislation and procedures with regards to current duties

· Undertake other duties as and when required

· Administrative support to the College and Warden

· Co-ordinate and direct operations of the Front Office

· Open and (when required) closed the office each day

· Provide reception services for the College

· Attend to students and visitors and deal with inquiries by email, on the phone and face to face

· Supply information regarding the College and its procedures to existing and prospective students, guests and the general public

· Direct enquiries regarding student applications

· Receive, sort mails and deliveries

· Stationery Ordering and stock taking

· Balance till at the end of each day

· Empty cash from dryers

· Manage and account for receipts

· Maintain relevant records

· Prepared reports, offer letters, spreadsheets, memos for respective students

· Use college databases and generate responses, reports, confirmations and bookings as

required for prospective applicants and students residing in college and guests

· Assisted Partner and Director in Daily Operations

· Provided a high level of customer service by communicating with internal and external stakeholders, partner, director and team members via memos and general correspondences daily

· Arranging meeting, appointments and executive travels

· Successfully planned and coordinated company events and teamwork activities

· Produced reports, presentations, spreadsheets, graphs, charts and illustrations for leaders’ meetings with clients

· Responsible for their calendar management, sending out calendar invites for meetings and conference calls, booking of meeting rooms, preparation and submission of Expense Claims, booking of travels and hotels from appointed travel agencies

· Understood bosses working methodology with different clients

· Liaising with teams and unit

· Assisted my bosses and team members in prioritizing their workload based on schedules and also provided them with all the necessary materials required for their meetings and schedules which suited both Partner, Director and clients as there were minimum requests to changes

· Raise of Travel Requisition in the system before leaders travel

· Arrange for hotel and airport transfers for leaders and clients

· Ordering of business cards, sending and receiving documents and parcels via courier, coordinating with IT dept., filing, email correspondence, stationery stock management and ordering, Binding of documents as well as laminating

· Relief reception/Switchboard duties, etc.