Corinne Pilkington
Ningi
Summary
Dynamic Medical Transcriptionist and Team Manager with proven success at Type It, enhancing report accuracy through meticulous proofreading and strategic team development. Recognized for strong listening skills and attention to detail. Committed to maintaining confidentiality and delivering exceptional service.
Overview
27
27
years of professional experience
Work History
Medical Transcriptionist/Team Manager
Type It
01.2015 - Current
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following guidelines.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Applied medical terminology related to provider-specific treatments and techniques.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Clerical In Charge/Medical Receptionist/Medical Transcriptionist
Queensland Diagnostic Imaging
04.2009 - 01.2015
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
Medical Receptionist/Medical Transcriptionist
Wollongong Nuclear Medicine
02.2006 - 03.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
Medical Receptionist/Medical Transcriptionist
Whistler Radiology
02.2002 - 01.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
Retail Travel Consultant
Traveland/Travelscene Batemans Bay
01.1998 - 02.2002
- Managed multiple bookings simultaneously while maintaining high levels of accuracy and attention to detail.
- Offered expert advice on travel insurance options that best suited individual client''s needs and requirements.
- Collaborated with team members to achieve shared goals through effective coordination, clear communication, and regular checkins.
- Participated in ongoing training events to continuously expand destination knowledge and stay current on industry trends.
- Improved sales performance by utilizing comprehensive destination knowledge and matching clients'' needs with suitable options.
- Supported team members in achieving departmental goals by cross-selling additional services or providing backup when needed.
- Prepared detailed itineraries outlining all aspects of trips including flight details accommodation arrangements and activity schedules.
Education
Medical Terminology -
TAFE NSW
NSW04-2002
Certificate III Tourism & Retail Travel - Tourism
Canberra Institute Of Technology
Canberra, ACT12-1997
High School Diploma -
Batemans Bay High School
Batemans Bay12-1996
Skills
- Proofreading expertise
- Records maintenance professional
- Physician collaboration
- Strategic Decision-making
- Team development
- Strong work ethic
- Strong listening skills
- Fast typing speed
- Teamwork orientation
- Close attention to detail
- Anatomy and Physiology Knowledge
Timeline
Medical Transcriptionist/Team Manager
Type It
01.2015 - Current
Clerical In Charge/Medical Receptionist/Medical Transcriptionist
Queensland Diagnostic Imaging
04.2009 - 01.2015
Medical Receptionist/Medical Transcriptionist
Wollongong Nuclear Medicine
02.2006 - 03.2009
Medical Receptionist/Medical Transcriptionist
Whistler Radiology
02.2002 - 01.2006
Retail Travel Consultant
Traveland/Travelscene Batemans Bay
01.1998 - 02.2002
Medical Terminology -
TAFE NSW
Certificate III Tourism & Retail Travel - Tourism
Canberra Institute Of Technology
High School Diploma -
Batemans Bay High School
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