Coriona Clarke-Matua
Brisbane,QLD
Summary
Dynamic Digital and Service Manager at Woolworths BigW, skilled in conflict resolution and team leadership. Successfully enhanced customer satisfaction through effective complaint management and training initiatives. Fostered a collaborative environment, empowering team members to exceed performance targets while maintaining high standards of service and professionalism.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital and Service Manager
Woolworths BigW
03.2022 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Established a high level of trust with customers by consistent open communication.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained team on performance-oriented strategies and customer service techniques.
- Resolved customer complaints in professional and timely manner.
Online Supervisor
Woolworths BigW
10.2017 - 03.2022
- Fostered a positive work environment by actively promoting teamwork and open communication among team members, resulting in higher morale and job satisfaction levels.
- Developed comprehensive training materials and conducted regular coaching sessions to empower team members with knowledge and skills.
- Contributed to the ongoing success of the company by consistently meeting or exceeding performance targets while upholding the highest standards of professionalism, integrity, and ethical conduct.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all 132 team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Employee training and development
- Customer service management
- Conflict resolution
- Workflow management
Accomplishments
- Supervised and managed team of 132 staff members.
- Collaborated with our Ecommerce team in the development of our online website and delivery structures.
- KPI driven results in our Online department.
Certification
Certificate III in business and Administration
First Aid Certificate
Timeline
Digital and Service Manager
Woolworths BigW
03.2022 - Current
Online Supervisor
Woolworths BigW
10.2017 - 03.2022
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