Corlene Holtze
Casuarina,Australia
Summary
Sympathetic job coach with several years of experience leading job seekers through straightforward and complex career transitions. Well-connected staffing specialist bringing fulfilling employment opportunities to clients. Collaborative resume specialist supporting composition and editing process.
Overview
23
23
years of professional experience
Work History
Job Coach
Aimbig Employment
Darwin, NT
11.2023 - 05.2024
- Reverse Marketing (seeking employer’s/employment for participants/job seekers.
- Arranging fortnightly appointments for participants/job seekers.
- Updating resumes and complete job applications.
- Update and complete job plans (every 3 months).
- Provide support to the participants/job seekers once placed into employment.
- KPI’s for the month.
- Assisted clients in identifying career goals and developing job-search strategies.
- Provided one-on-one coaching to improve resume writing and application processes.
- Coached clients on appropriate workplace behavior and expectations.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
RDH Outpatient Reception
NTG Department of Health
10.2019 - 10.2021
- Check-in patients, updating details.
- Reception duties including creating appointments and rescheduling appointments.
- Entering Referrals
- Handle personal medical reports, chart prep and filing.
- Answering incoming calls, booking appointments
Receptionist
H & R Block
Darwin, NT
01.2018 - 07.2019
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered phone calls, directing inquiries to appropriate staff members promptly.
- Processed client paperwork, maintaining confidentiality and accuracy in records.
- Assisted in tax preparation by collecting necessary documentation from clients.
- Collaborated with team members to streamline front desk operations and improve efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Career Mentor
Aboriginal Employment Strategy
Darwin, NT
01.2017 - 01.2018
- Mentored Aboriginal job seekers in career planning and job readiness skills.
- Conducted one-on-one coaching sessions to improve client confidence and skills.
- Assisted clients with researching potential employers and industry trends.
- Supported individuals in developing portfolios showcasing their accomplishments.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Customer Service Officer
Department of Human Services
01.2013 - 01.2017
- Customer Service, Customer inquiries
- Responding to customer queries in a timely and accurate fashion
- Developed effective relations with all call centres through clear communication
- Worked with upper management to ensure appropriate changes to improve customer service
Employment Consultant
ITEC Employment
01.2011 - 01.2012
- Developed / maintained Employment pathway Plans with Job Seekers
- Provide pre-employment experience through vocational counselling, training, job search skills
- Achieve Job placements and sustainable employment outcomes
Mentor
IS Australia
Darwin, NT
01.2010 - 01.2011
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Guided mentees through personal and professional development plans.
- Developed resources to support mentee learning and growth.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
AIEW
St Mary’s Catholic School
Darwin, NT
01.2009 - 01.2010
- Collaborated with teachers to identify student needs and develop support strategies.
- Provided mentorship to new team members on best practices in student support.
- Maintained accurate records of student attendance and grades.
- Collaborated with parents and guardians to ensure student success in school.
Assistant Manager
Aboriginal Hostel Ltd
01.2005 - 01.2008
- Company Overview: Women’s medical
- Women’s medical
Education Support Officer
Katherine High School
01.2001 - 01.2005
Education
Katherine High School - Education Support
Katherine High School
01.2005
Skills
- Assistant Manager
- Career coaching
- Job search strategies
- Reception
- Microsoft Office
- Word
- Excel
- Mentor
- Excellent Customer Service
- Attention to detail
- Organised
- Efficient
- Well presented
- Follow-up support
References
- Sharon Power, Business Manager, Aimbig Employment, 0407528013
- Marie Shields, Team Leader, Aimbig Employment, 0402021239
Licenses Certificates
- C Class Licence and own vehicle
- Cert III Customer Contact (CDU)
- Cert IV Indigenous Mentoring
- Ochre card
- White card
Timeline
Job Coach
Aimbig Employment
11.2023 - 05.2024
RDH Outpatient Reception
NTG Department of Health
10.2019 - 10.2021
Receptionist
H & R Block
01.2018 - 07.2019
Career Mentor
Aboriginal Employment Strategy
01.2017 - 01.2018
Customer Service Officer
Department of Human Services
01.2013 - 01.2017
Employment Consultant
ITEC Employment
01.2011 - 01.2012
Mentor
IS Australia
01.2010 - 01.2011
AIEW
St Mary’s Catholic School
01.2009 - 01.2010
Assistant Manager
Aboriginal Hostel Ltd
01.2005 - 01.2008
Education Support Officer
Katherine High School
01.2001 - 01.2005
Katherine High School - Education Support
Katherine High School
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