Corly Ngan
Adelaide,SA
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
14
14
years of professional experience
Work History
Shop Manager
self employed
Singapore
10.2008 - 02.2023
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Ensured compliance with all relevant health, safety and security regulations.
- Analyzed sales data to identify trends in consumer behavior.
- Reviewed financial reports and took corrective action when needed.
- Developed pricing strategies that maximized profits while remaining competitive.
Education
0 Level Certificate - Maths, Geography, Science, English
High School 0 Level
Hong Kong01-1980
Skills
- Budget Adherence
- Point of sale systems
- Employee Scheduling
- Recruitment and hiring
- Employee Motivation
- Sales Analysis
- Customer Engagement
- Customer Service
- Invoicing
- Visual Merchandising
- Store operations
- Merchandise planning
- Task Delegation
- Health and safety
- Budget leadership
- Consultative Sales
Timeline
Shop Manager
self employed
10.2008 - 02.2023
0 Level Certificate - Maths, Geography, Science, English
High School 0 Level