Cornelia Neacsu
Gold Coast
Summary
Highly skilled and enthusiastic professional with more than 12 years of experience managing operations in patient-centric settings. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient teams. Contribute to high-volume treatment practices by providing exceptional customer service. I seek to gain and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Care Manager
MyHomecare
5 2023 - Current
- Collaborated with Aged Care Providers and regulatory bodies to secure authorisation for necessary services, maximising patients' benefits coverage
- Utilised electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards
- Developed and implemented individualised care plans and coordinated necessary services to avail quality care for clients.
Program Facilitator
Blue Care
11.2020 - 03.2024
- Supported grieving clients by providing compassionate and empathetic counseling sessions
- Established trust and rapport with clients from diverse backgrounds, including age, race, religion, culture, and sexual orientation
- Conducted assessments of client needs, creating tailored interventions for optimal therapeutic outcomes.
Community Mentoring Coach
Mission Australia
12.2020 - 05.2023
- Championed diversity by fostering cultural understanding, acceptance, and appreciation within the community
- Provided crisis intervention when needed by connecting individuals with appropriate support services or professionals
- Monitored progress of participants in mentorship programs to ensure continued success and improvement.
Customer Service Representative
Aegis Employment Services
01.2012 - 01.2015
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Education
Aged Care Management Practise -
Altura Education
Gold Coast, QLDGraduate Diploma - Psychological Science
Bond University
Gold Coast, QLDGraduate Diploma - Psychology
Monash University
Melbourne, VICBachelor of Arts - undefined
Eastern College
Wantirna, VICCertificate IV - Workplace Training And Assessment
Merinda College
Melbourne, VICSkills
Policy Adherence
Certification
QLD Drivers License
Timeline
Community Mentoring Coach
Mission Australia
12.2020 - 05.2023
Program Facilitator
Blue Care
11.2020 - 03.2024
Customer Service Representative
Aegis Employment Services
01.2012 - 01.2015
Care Manager
MyHomecare
5 2023 - Current
Aged Care Management Practise -
Altura Education
Graduate Diploma - Psychological Science
Bond University
Graduate Diploma - Psychology
Monash University
Bachelor of Arts - undefined
Eastern College
Certificate IV - Workplace Training And Assessment
Merinda College
QLD Drivers License
QLD WWC Blue Card
First Aid & CPR Certificates
QLD NDISWC Yellow Card
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