Correy Franze

Key responsibilities:

• Processed customer loan applications, assessed customer needs, collected client data, and obtained credit information.
• Interviewed applicants, performed initial appraisals, evaluated client credit standing, and assessed eligibility.
• Reviewed loan files and updated them to match current standards.
• Excellent and ethical standards of customer service
  Building a healthy pipeline of opportunities amongst
  the specialist banking network
• Grow lasting customer relationships for life
  Achieving both personal and branch key performance
  indicators
• Collaborating with other staff to provide the best
  experience for our clients
• Handled customer complaints and provided solutions.
• Carrying out all areas of business that is conducting
  in a compliant manner
• Providing customers with useful and relevant product
  knowledge and advice
• Helping to resolve and quell any customer concerns
  where they may rise
• Proactive outbound calling to our clients to ensure
  needs are being met and opportunities are being
  generated
• Regularly maintaining a good understanding of offers
  and products for my role and other relevant areas
• Periodically through each quarter updating alarms,
  codes and running cash counts
• Regular cash handling and being responsible for cash
  processes at the end of each day
• Ensuring sensitive documents are either disposed of or
  secured and safe at all times

Achievements:

• Played an integral role in saving more than $3000 per
  month by accurately monitoring and reporting
  food/labor cost and waste
• Enhanced employee retention and morale by tactfully
  promoting a team environment, emphasizing guest
  relations and introducing a positive means of dealing
  with stress

Key Responsabilities:

• Managing food costs, profit and wastage margins,
  stock ordering and rotations
• Following given KPI and budget guidelines
  Assisting in carrying out Market Research, competitor
  analysis, and customer surveys
• Manage campaign activity to drive brand awareness
  and customer acquisition through SEO, PPC, and
  Social ad campaigns
• Friendly, helpful and attentive customer service
• Helping to resolve customer complaints and issues
• Strong communication and organizational skills
• Ability to remain calm under pressure whilst working
  in a target driven and pressurized environment.
• Assisting in staff management, including staff
  training.