Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Andrea Bellman

Warrnambool,VIC

Summary

Energetic and enthusiastic about helping clients create a bright future based on personal strengths, academic ability and career goals. Resourceful Career Counselor focused on building successful education paths in support of career goals. Hardworking and resilient professional with deep understanding of company needs and market trends. Bringing five and a half years in Disability Employment Services. Proficient Career Consultant driven to help individuals break free from unhelpful and destructive patterns to transform lives through education and employment opportunities. Capable Career Consultant focused on assisting D.E.S clients with career needs. Looking to work in Disability Employment Services with an expanding organization. Driven Career Counselor specializing in cultivating relationships with companies and community resources that meet clients needs. Decisive leader and strategic planner with passion for helping clients. Enthusiastic Counselor offering five and a Half years' experience in interviewing, testing and mentoring. Highly effective at resolving conflicts and solving challenging problems. Hardworking and passionate individual with strong organizational skills eager to secure a position at AXIS employment. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Career Consultant

OCTEC Ltd
06.2018 - 01.2024
  • Enhanced client career progression by providing personalized consultations and tailored action plans.
  • Boosted client satisfaction by offering customised resume revisions and interview coaching sessions.
  • Conducted comprehensive assessments to identify client strengths, weaknesses, and career goals for optimal guidance.
  • Developed strategic marketing tools such as resumes and cover letters for effective job search results.
  • Established strong partnerships with local employers, increasing job opportunities for DES Clients
  • Developed and implemented comprehensive career guidance programs, resulting in improved client satisfaction and success rates.
  • Streamlined the resume review process, providing timely and actionable feedback to clients seeking employment.
  • Organised successful job fairs, connecting clients directly with potential employers.
  • Provided one-on-one coaching sessions focused on interview preparation, boosting clients confidence during employer interactions.
  • Created engaging presentations and workshops addressing relevant employment topics such as networking strategies or salary negotiation skills.
  • Maintained accurate records of all individual by tracking progress towards defined goals over time.
  • Managed caseload of diverse clientele seeking assistance in their career journey.
  • Promoted diversity awareness in an inclusive environment by incorporating multicultural elements into programming efforts.
  • Counselled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Connected with business and recruiters to build relationships and increase opportunities for clients.
  • Developed career and education plans based on individual needs.
  • Maintained case files and documented actions.
  • Equipped clients with job search skills to increase success chances.
  • Assisted clients in building successful job search strategies.
  • Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
  • Helped clients evaluate course choices and select relevant classes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Online Personal Shopper

Woolworth's Group
03.2011 - 10.2020
    • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
    • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
    • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
    • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
    • Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
    • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
    • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
    • Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
    • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
    • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
    • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
    • Managed client information securely, respecting confidentiality agreements while maintaining detailed records of past purchases and preferences.
    • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
    • Consistently met deadlines and quality goals for accuracy and timeliness.
    • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
    • Reviews orders prior to pick up for accuracy and purchase-by dates.
    • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
    • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
    • Worked productively with customers to meet order requirements and service expectations.
    • Loaded and unloaded orders at customer's homes or locations.
    • Greeted clients entering store to provide welcoming environment and friendly customer service.
    • Provided product advice to customers to help select most suitable items for individual needs.
    • Entrusted to handle confidential and sensitive situations in professional matter.
    • Participated in team meetings and staff training sessions.

Commercial/Professional Domestic Cleaner

Sparkleen Cleaning Services
02.1993 - 09.2018
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Reduced allergens and improved air quality through regular dusting, vacuuming, and mopping.
  • Streamlined cleaning routines by organizing supplies and equipment for easy access and use.
  • Demonstrated attention to detail with meticulous window washing, resulting in streak-free clarity.
  • Increased efficiency by quickly adapting to clients'' individual preferences and requirements for each home environment.
  • Prevented pest infestations by properly disposing of waste materials and maintaining clean food storage areas.
  • Preserved integrity of delicate surfaces by selecting appropriate cleaning agents for various materials such as wood or marble flooring.
  • Exceeded client expectations through tailored services that addressed specific needs including laundry care, ironing, or pet-related tasks.
  • Collaborated with homeowners to develop customized cleaning schedules that accommodated their lifestyles while maximizing efficiency.
  • Ensured longevity of home appliances by routinely performing basic maintenance tasks such as filter replacements or surface cleaning on items like ovens or refrigerators.
  • Upheld strict confidentiality standards when working within private residences, fostering trust between clients and service providers.
  • Provided support during special events by offering additional cleaning services in preparation for parties or gatherings.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated electronic backpack vacuums and floor sweepers.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.

Teachers Aide

Merri River School (Warrnambool Special School)
02.2010 - 12.2010
    • Assisted teachers with supervision and care of group of 15 children.
    • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
    • Supported student physical, mental, and social development using classroom games and activities.
    • Supported classroom activities, tutoring, and reviewing work.
    • Supported student learning objectives through personalized and small group assistance.
    • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
    • Maintained safety and security by overseeing students in recess environments.
    • Distributed learning materials such as worksheets, textbooks and group assignments.
    • Supervised students on field trips for safety and proper behaviour in public settings.
    • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
    • Supported classroom maintenance and upkeep, organizing books and materials.
    • Tutored struggling students individually and in small groups to reinforce learning concepts.
    • Facilitated activities in small groups to reinforce concepts taught by class teacher.
    • Worked with teacher to optimize learning plans based on student test grades and evaluations.
    • Mentored and tutored individual students needing additional help.
    • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
    • Taught courses under guidance of senior instructors.

Disability Support Worker

Warrnambool & District Disability Accommodation
05.1994 - 09.1997
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Promoted safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Implemented behaviour management techniques when required for safety of both clients and staff members involved.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Participated in ongoing professional development opportunities to stay current on best practices within disability support field.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviours and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Worked with children and parents to closely monitor and record social, behavioural and academic growth.

Chef

Many Places
01.1984 - 09.1991
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Elevated restaurant's reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
  • Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
  • Fostered positive working environment by promoting teamwork and open communication among all kitchen staff members.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Implemented new recipes and modern cooking techniques to continuously improve menu offerings and overall dining experience for guests.
  • Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Conducted regular performance evaluations for kitchen staff members to provide constructive feedback and set goals for continuous improvement.
  • Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout kitchen area.
  • Created unique daily specials that attracted repeat clientele and generated positive word-of-mouth referrals for restaurant.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
  • Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within workplace environment.
  • Attended industry conferences/workshops regularly to stay current with latest trends in food, beverage, and hospitality management.
  • Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
  • Created recipes and prepared advanced dishes.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Hired, managed, and trained kitchen staff.
  • Placed orders to restock items before supplies ran out.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Assisted with menu development and planning.
  • Evaluated food products to verify freshness and quality.

Education

Residential Community Services

South West Institute of TAFE
Warrnambool, VIC
11.1992

Cooking

Gordon Institute of TAFE
Geelong, VIC
12.1987

Skills

  • Resume Writing
  • Interview Coaching
  • Client Relationship Building
  • Case Management
  • Decision Making
  • Time Management
  • Customer Service
  • Active Listening
  • Organisational Skills
  • Goal Setting
  • Career Advising
  • Special Needs Clients
  • Career Mentoring
  • Workforce Readiness
  • Referral Services
  • Verbal and Written Communication
  • Problem-Solving Skills
  • Confidentiality Practices
  • Disability Services
  • Career Counselling

Referees

  • Brendan Bourke

     Career Consultant

     M:  0435 993 754


  • Jennifer Hope

     Wintringham Aged care service

     M: 0409 737  732

    

Timeline

Career Consultant

OCTEC Ltd
06.2018 - 01.2024

Online Personal Shopper

Woolworth's Group
03.2011 - 10.2020

Teachers Aide

Merri River School (Warrnambool Special School)
02.2010 - 12.2010

Disability Support Worker

Warrnambool & District Disability Accommodation
05.1994 - 09.1997

Commercial/Professional Domestic Cleaner

Sparkleen Cleaning Services
02.1993 - 09.2018

Chef

Many Places
01.1984 - 09.1991

Residential Community Services

South West Institute of TAFE

Cooking

Gordon Institute of TAFE

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Andrea Bellman