Corrina Draper
Byford,WA
Summary
Forward-thinking professional bringing more than 3 years of experience working for fast-paced physician practices.
Experienced Practice Manager successful at handling payroll administration and patient relations for 4 physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities.
Overview
17
17
years of professional experience
Work History
Practice Manager
Jupiter Health Byford The Glades
09.2022 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 6 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Trained newly hired team members on office procedures and computer system.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Developed and updated policies and procedures, maintaining compliance with guidelines
- Complaints resolution
- Quality Improvement
- Payroll
- Maintain computer hardware and software in conjunction with suppliers, including scheduling of maintenance and or upgrades
DATA ENTRY/ADMINISTRATOR
BJ & CM Draper
11.2016 - Current
- Responsible for all data entry, preparing & issuing quotes & invoices, bank statement reconciliation, BAS & PAYG Statements, banking, answering phone calls, scheduling work, emailing, filing, advertising & marketing, general administration duties - letter writing, reports etc
Senior Medical Receptionist
Jupiter Health Byford The Glades
07.2021 - 09.2022
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer program (Best Practice) and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
CASHIER
City of Armadale
08.2016 - 11.2016
- Responsible for processing most main reception financial transactions, receiving cash, cheque, money order, debit card, credit card or other electronic fund payment methods, issuing receipts and change to customers, daily reconciliation of cash, receipts etc to computer reports, maintain accurate records including daily filing of all receipts and reports in preparation for audits, maintain adequate cash supplies including periodic removal of excess cash to strong room including maintaining float, access electronic information systems in respect to rates, animals, property, financial services etc, customer service, follow and maintain council protocol and procedures
RECEPTIONIST/ ADMINISTRATION OFFICER
Myaree Car Hire
12.2007 - 05.2016
- Second in charge, regularly left on own to run day to day business, customer service and relations including dealing with customer complaints, following up customers with late returns etc, front desk - customer first point of contact, answering phone calls - customer enquiries, bookings and messages, organising daily bookings, scheduling car hire - ensuring there are no double bookings, scheduling office (building) maintenance including cleaning, gardening and pest control, scheduling vehicle services and repairs, monthly accounts, accounts payable/receivable including preparing banking and following up on outstanding invoices, debt recovery and court proceedings if required, emailing - both internal and external customers, car hire reservations and contracts, administration work- letters, invoicing etc, updating website, forms and other work related documents, money handling and EFTPOS skills, security deposit (bond) deductions and refunds, inspection of cars both before hire and on return, dealing with couriers, ordering stock - office supplies, vehicle parts etc, overseeing car detailers to ensure work remains on schedule and is at acceptable standard, cleaning cars during quiet and or busy times
Education
CPR
Royal Life Saving WA
Perth, WA02.2022
Bachelor of Arts in Media Studies -
Murdoch University
01.2007
High School Graduation Certificate -
Gosnells Senior High School
01.2004
Skills
- Highly developed organisational skills
- Well-developed time management skills - ability to prioritize tasks and work to strict deadlines
- Highly developed multi-tasking skills
- Excellent computer skills with experience in MS Office - Word, Excel, Outlook, MYOB Essentials Accounting, Best Practice Software
- Able to adapt to new technical facilities and apply them to current and future situations
- Excellent reputation with customers and colleagues as cheerful, competent and helpful
- Well-developed writing skills including report writing, development of forms and other work related documents
- Well-developed internet skills for research and email purposes
- Highly developed interpersonal skills
- Highly developed in verbal and written communication skills
- Self-motivated, reliable, punctual, fast learner, hardworking and confident
- GP Practice Management
- Staff Hiring, Training & Management
- Payroll Administration
- Accreditation Coordination
References
- Dr Adeolu Obatayo, Practice Principle, Jupiter Health Byford The Glades, 9526 4100
- Rhett Sullivan, Coordinator Customer Service, City of Armadale, 9394 5000
- Steve Daviot, Director, Myaree Car Hire, 9330 8848
Timeline
Practice Manager
Jupiter Health Byford The Glades
09.2022 - Current
Senior Medical Receptionist
Jupiter Health Byford The Glades
07.2021 - 09.2022
DATA ENTRY/ADMINISTRATOR
BJ & CM Draper
11.2016 - Current
CASHIER
City of Armadale
08.2016 - 11.2016
RECEPTIONIST/ ADMINISTRATION OFFICER
Myaree Car Hire
12.2007 - 05.2016
CPR
Royal Life Saving WA
Bachelor of Arts in Media Studies -
Murdoch University
High School Graduation Certificate -
Gosnells Senior High School
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