Corrina Forbes
Castlemartyr,Co. Cork
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE OFFICER
Unitywater
Maroochydore, Australia
08.2017 - 11.2024
- Resolved customer issues in an efficient and timely manner.
- Handled escalated customer complaints and disputes in a professional manner.
- Collaborated with other departments within the organization.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Responded to emergency calls for service by dispatching crews as needed.
CLIENT RELATIONSHIP & BUSINESS DEVELOPMENT
Datanova
Maroochydore, Australia
04.2016 - 08.2017
- Account Management of existing clients as well as developing new business
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Organized meetings between senior management and prospective customers.
- Helpdesk
NIGHT AUDITOR / DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER
Kingfisher Bay Resort and Eurong Beach Resort
Fraser Island, Australia
08.2011 - 05.2015
- Duty Manager duties, dealing with guests queries and complaints, training new staff front desk, guest services, Night Audit, cash handling for all outlets
- Reason for leaving: Maternity.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Resolved customer issues quickly while maintaining a high level of professionalism.
ACCOUNTS RECEIVABLE
Daydream Island Resort & Spa
Mackay, Australia
06.2011 - 08.2011
- Allocation of payments to guests/agents accounts
- Calculating commissions, Invoicing and Billing
- Cash book entries and bank reconciliations
- Follow up on aging summary reports on each PM account
- Assisting with month end process
- Posting customer payments by recording cash, checks and credit card transactions.
- Analyzing customer accounts and generating monthly statements of account activity.
- Maintaining accurate records of invoices, debits and credits.
- Ensuring timely collection of outstanding balances from customers.
- Processing invoices for payment to vendors according to established procedures.
- Resolving any discrepancies with vendor accounts or internal departments regarding invoicing issues.
- Reconciling vendor accounts on a regular basis to ensure accuracy of information entered into system.
- Assisting with month-end closing activities as required.
RESPONSE OFFICER
Origin Energy - National Response Centre
Docklands, Australia
01.2011 - 06.2011
- Processing inbound gas emergency, supply fault & appliance service calls
- Dispatching urgent and routine appointment requests to field resources within regulatory response times.
- Communication support during an emergency for a number of major energy organizations throughout Australia.
- Answered incoming customer calls, providing excellent customer service and resolving inquiries.
CALL CENTRE SHIFT SUPERVISOR
Zevas Communications Ltd
Cork, Ireland
05.2010 - 01.2011
- Responsible for 50 staff for clients UPC TV and Airtricity, both outbound and inbound and ensuring sales targets were met
- Training, side by side coaching, Quality Assurance
- Handling inbound/outbound calls for all clients during busy periods
FINANCIAL ADMINISTRATOR
M.W. Kellogg
Greenford, UK
06.2009 - 01.2010
- Processing invoices for the expenditure of the company
- Creating and sending out work orders for various works to be completed in the Kellogg building
- Processing stock and expenditure of our Catering company, 'Just Deli'
- General Admin duties as well as assisting with IT
GAS ADMINISTRATOR
Calor Kosangas
Cork, Ireland
03.2008 - 03.2009
- Responsible for cash handling and logged all cash taken into the internal database
- Kept records of LPG cylinder loads in and out
- Dealt with customer and staff queries
- Responsible for entering all delivery details in to dealer accounts
- Charging client accounts and keeping a copy of all the necessary paperwork
- Kept all cylinder stock spreadsheets up to date
- Made sure all Stop Lists are up to date and faxed to hauliers each day
- Responsible for reporting figures at the end of each day
- Processed delivery dockets each day
- First point of contact for all clients, face to face and over the phone
- Updates and maintained all electronic databases
Education
IATI Accounting Technician - Financial Accounting, Taxation, Business Management, Business Law
Griffith College
Cork, Ireland01.2008
1 year course - Travel and Tourism, Galileo, Worldspan, Fares & Ticketing, Geography, Customer Care, Computer Applications
Cork Institute of Technology
Bishopstown, Cork01.2002
High School - Junior Cert, Leaving Cert Applied
St. Mary's High School
Midleton01.2001
Skills
- Proficient in Microsoft Office Suite
- Document Creation
- Advanced Excel Skills
- Presentation Software Proficiency
- Task Organization
- Secure Access Management
- Xero Accounting Software
- Galileo Proficiency
- Proficient in PC Operations
- Mac Software Navigation Skills
- Proficient in Pegasus Opera
- Expertise in Autoview
- AS400 System Management
- Opera
- Maxial
- Experienced in MYOB
- SAP System Knowledge
- ROS Proficiency
- Respax Skills
- Technical Support for Cloud Solutions
- Social media
Certification
- HLTAID011 Provide First Aid
- HLTAID010 Provide basic emergency life support
- HLTAID009 Provide cardiopulmonary resuscitation
References
References available upon request.
Timeline
CUSTOMER SERVICE OFFICER
Unitywater
08.2017 - 11.2024
CLIENT RELATIONSHIP & BUSINESS DEVELOPMENT
Datanova
04.2016 - 08.2017
NIGHT AUDITOR / DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER
Kingfisher Bay Resort and Eurong Beach Resort
08.2011 - 05.2015
ACCOUNTS RECEIVABLE
Daydream Island Resort & Spa
06.2011 - 08.2011
RESPONSE OFFICER
Origin Energy - National Response Centre
01.2011 - 06.2011
CALL CENTRE SHIFT SUPERVISOR
Zevas Communications Ltd
05.2010 - 01.2011
FINANCIAL ADMINISTRATOR
M.W. Kellogg
06.2009 - 01.2010
GAS ADMINISTRATOR
Calor Kosangas
03.2008 - 03.2009
IATI Accounting Technician - Financial Accounting, Taxation, Business Management, Business Law
Griffith College
1 year course - Travel and Tourism, Galileo, Worldspan, Fares & Ticketing, Geography, Customer Care, Computer Applications
Cork Institute of Technology
High School - Junior Cert, Leaving Cert Applied
St. Mary's High School
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