Corrina Niven
Narara,NSW
Summary
Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction.
Experienced project officer adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly skilled and enthusiastic professional with more than
7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
10
10
years of professional experience
Work History
Practice Manager/Project Officer
NSW Health - Headspace
08.2017 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Kept senior management well-informed by preparing and presenting project status reports.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Trained interns and newly hired team members on office procedures and computer system.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Supervised team of 8 office personnel.
- Developed and deepened relationships with key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Developed and monitored project schedules, budgets and objectives for successful completion.
Executive Administrative Assistant
NSW Health - Workforce
01.2017 - 08.2017
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Implemented updated policies and practices for organization and monitored effect.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
Medical Administration
NSW Health – Central Coast Care Centre
01.2014 - 01.2017
- Supported office staff and operational requirements with administrative tasks.
- Generated reports and logged patient information for reliable records.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained and updated patient records for accurate, current medical histories.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
High School Diploma -
Narara Valley High School
Narara, NSWSkills
- Schedule Management
- Stakeholder Coordination
- Policy Development
- Policy Implementation
- Managing Files and Records
- Human Resource Management
- Practice Management
- Workflow Planning
- Administrative Staff Supervision
- Establish Policies
- Strategic Business Planning
- Change Implementation
- Deadline Adherence
References
Susan Mallinson
Direct Manager - headspace
0413 042 097
Lyn Wheeler
Project Lead - headspace
0439 584 691
Rachael Cousins
Clinical Lead - headspace
0401 007 243
Timeline
Practice Manager/Project Officer
NSW Health - Headspace
08.2017 - Current
Executive Administrative Assistant
NSW Health - Workforce
01.2017 - 08.2017
Medical Administration
NSW Health – Central Coast Care Centre
01.2014 - 01.2017
High School Diploma -
Narara Valley High School
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