Corryn Gafa
Oakhurst,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Currently a stay at home mum looking for part time / full time working from home position.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
St Marys Dental
St Marys
06.2020 - 09.2021
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Communicated with patients with compassion while keeping medical information private.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Collected payments from patients and arranged payment schedules.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Scheduled and confirmed patient appointments and consultations.
- Answered and managed incoming calls and emails.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Dental Assistant
TLC Dentist
Richmond/Waverton
01.2017 - 05.2020
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Documented patient records during procedures and added notes taken to treatment chart.
- Educated patients on proper oral hygiene techniques and habits.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Maintained a neat, clean and organized environment throughout the office.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Some College (No Degree) -
Windsor High School
Windsor, NSWCert 3 - Beauty Therapy
Kingswood TAFE
Kingswood, NSWSkills
- Data Entry
- Patient Relations
- Issue Resolution
- Administrative Support
- Confidentiality
- Phone and Email Etiquette
Languages
English
Native/ Bilingual
Reference
TLC Dentist
Contact : 02 4588 6933
St Mary's Dental
Contact : 02 9623 1756
Timeline
Dental Receptionist
St Marys Dental
06.2020 - 09.2021
Dental Assistant
TLC Dentist
01.2017 - 05.2020
Some College (No Degree) -
Windsor High School
Cert 3 - Beauty Therapy
Kingswood TAFE
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