Cortnee Brown
St Clair ,NSW
Summary
Dedication to meet production and quality standards. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, problem solving and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities also skilled in contributing to warehouse operations through the efficient receiving, inspection, storage and retrieval of diverse materials, boxes, crates and pallets.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Tag Real Estate
Sydney, NSW
05.2024 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Automated manual processes, significantly reducing time spent on data entry tasks.
Sales Associate
Nike Factory Outlet
Jindalee
10.2022 - 03.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Assistant
Sephora
Brisbane
07.2023 - 01.2024
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased sales through effective upselling of makeup products and services.
- Collaborated with team members to improve store performance, maintaining a professional and welcoming atmosphere for customers.
- Conducted workshops on makeup trends and best practices, attracting more clients to the store.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Managed inventory levels to ensure adequate stock of popular products, minimizing customer wait times.
- Stayed up-to-date with current beauty trends and new product launches, offering knowledgeable advice to clients.
- Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
- Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
- Maintained cleanliness of workstations and adhered to hygiene protocols during makeup applications to create a safe environment for clients.
Sales Assistant
Spendless Shoes
Ipswich, QLD
05.2022 - 11.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Helped customers complete purchases, locate items and join reward programs.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with locating and choosing merchandise in store departments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
Christmas Casual Pick Packer
Culture Kings
10.2021 - 01.2022
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Pulled orders quickly to maintain demanding productivity goals.
Call Center Representative
Q&A Market Research
02.2021 - 04.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Order Picker Operator
Winc
08.2019 - 06.2020
- Coordinated efficient organization, palletizing and transportation of completed packages
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
Picker Packer
Cotton On Distribution Center
11.2018 - 08.2019
- Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements
- Picked up incoming stock and delivered materials to designated locations
- Picked products for specific routes according to pick sheets
- Maintained accurate stock records and schedules
- Established long-term customer relationships through prompt and courteous service
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Scanned packages and boxes and moved to loading dock for shipment
Off Sider
Chrisco Hampers
10.2017 - 02.2018
- Loaded and strapped shipments into place on trucks.
- Reviewed shipping orders for accurate fulfillment
- Took inventory of existing and out-of-stock warehouse items.
- Divided cargo received by account Number and intended location
- Picked products for specific routes according to pick sheets
- Picked up incoming stock and delivered materials to designated locations
Receptionist
LJ Hooker
04.2016 - 12.2016
- Corresponded with clients through email, telephone or postal mail
- Received and routed business correspondence to correct department or staff member
- Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Greeted customers and visitors in-person and via telephone calls
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
Education
Staines Memorial College
Redbank Plains, QLDSkills
- Quality assurance and control
- Excellent sense of direction
- Fast learner
- Order picking and processing
- Excellent time management
- Multi-line telephone systems
- Customer/Client relations
- Telephone skills
- Multitasking strengths
- Reliable
- Trust Worthy
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Microsoft Office
- Excellent work ethic
Timeline
Receptionist Administrator
Tag Real Estate
05.2024 - 06.2024
Sales Assistant
Sephora
07.2023 - 01.2024
Sales Associate
Nike Factory Outlet
10.2022 - 03.2024
Sales Assistant
Spendless Shoes
05.2022 - 11.2023
Christmas Casual Pick Packer
Culture Kings
10.2021 - 01.2022
Call Center Representative
Q&A Market Research
02.2021 - 04.2021
Order Picker Operator
Winc
08.2019 - 06.2020
Picker Packer
Cotton On Distribution Center
11.2018 - 08.2019
Off Sider
Chrisco Hampers
10.2017 - 02.2018
Receptionist
LJ Hooker
04.2016 - 12.2016
Staines Memorial College