Summary
Overview
Work History
Skills
Referees
Qualifications & Certificates
Timeline
Generic

Cortney Young

Waterford

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

With demonstrated leadership skills, I am accustomed to supervising, training and developing staff in company values, targets and objectives.

My key capabilities include human resources, financial control, administration, sales and marketing, business development, quality assurance and safety compliance. I am skilled in stakeholder liaison, able to develop strong relationships with customers and staff whilst strengthening and maximising service outcomes.

My goal is to progress my career in a challenging supervisory role. I desire to succeed with an organisation that has strong ethical values and actively encourages professional development.

Overview

14
14
years of professional experience

Work History

Administrative Assistant/HR Assistant

Glen Hotel
12.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Improved overall efficiency with meticulous management of employee records and data systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained inventory of office supplies and placed orders.
  • Reconciled bank statements to maintain an accurate financial picture and identify discrepancies.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Processed new hire paperwork and documents.
  • Audited timesheets and payroll records for accuracy.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.

Business Administrator

BAGY Haulage
01.2019 - 01.2022
  • Supported a transport business with bookkeeping and administration Scheduled in company work, provided quotes and estimates on services Managed accounts payable and receivable
  • Reconciled creditor statements, debtor accounts and debt collection
  • Collected, analysed and summarised account information for reporting Utilised programs including MYOB, Microsoft Word, Excel and Outlook
  • Accurately created invoices
  • Payroll
  • Banking and reconciliations
  • Data entry and record keeping
  • Report keeping and collation
  • Operated in line with company policies and confidentiality standards

Engineering Administrator

Shell QGC
01.2017 - 01.2019
  • Supported a transport business with bookkeeping and administration Scheduled in company work, provided quotes and estimates on services
  • Managed accounts payable and receivable
  • Reconciled creditor statements, debtor accounts and debt collection Collected, analysed and summarised account information for reporting Utilised programs including MYOB, Microsoft Word, Excel and Outlook
  • Accurately created invoices
  • Banking and reconciliations
  • Data entry and record keeping
  • Report keeping and collation
  • Operated in line with company policies and confidentiality standards

Assistant Manager

United
01.2011 - 01.2017
  • Supporting Retail Business Managers in providing operational leadership across various sites
  • Managing a team of personnel, implementing human resource procedures on a periodic basis as Acting Manager
  • Organising responsibilities, delegating workloads and supporting training and development
  • Delivering high level customer service and responding to enquiries on facility services and procedures
  • Financial transaction processing, completing cash handling and end of day processes
  • Participating in stock control including ordering, replenishing, stocktakes and wastage
  • Assisting with food preparation and handling in accordance with food safety guidelines
  • Driving site initiatives and promotions to maximise sales and performance
  • Supporting merchandising and marketing strategies through store layout
  • Clerical duties such as data entry of takings and products, spreadsheet management and monthly reporting
  • Hazard and incident reporting and escalation, monitoring security and CCTV to address drive offs, theft and safety breaches
  • Ensuring housekeeping routines are completed and that site standards are professionally maintained
  • Promoting effective site management and compliance with company policies, workplace safety and legislative guidelines

Skills

  • Time Management
  • Eye for Detail
  • Microsoft Office Suite
  • Accounting Software
  • Staff Supervision
  • Calm Under Pressure
  • Excellent Communication
  • Computer Skills
  • Data entry
  • Invoice processing
  • Account reconciliation
  • Payroll and budgeting
  • Accounting support

Referees

Beverley Gundry

Business Owner

Gundry Cleaning

0487813779


Raylene Hepburn

Personal Referee

0419758840



Qualifications & Certificates

  • Diploma of Human Resource Management: MCI Institute
  • Diploma of Business Administration: MCI Institute
  • Certificate III in Retail Operations: TAFE Queensland
  • Certificate III in Business Communications and Technology: TAFE Queensland
  • Certificate III In Business Administration (Medical Support) - Currently Studying
  • C Class Drivers Licence
  • White Construction Card

Timeline

Administrative Assistant/HR Assistant

Glen Hotel
12.2024 - Current

Business Administrator

BAGY Haulage
01.2019 - 01.2022

Engineering Administrator

Shell QGC
01.2017 - 01.2019

Assistant Manager

United
01.2011 - 01.2017

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Cortney Young