To secure a permanent position within a focused and progressive organization where I can add value, skill and experience, and become a strong asset to my employer.
Overview
15
15
years of professional experience
Work History
Shift Supervisor Mars
Linfox
05.2022 - Current
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Responded to and resolved customer questions and concerns.
Shift Supervisor Duties
Linfox Dulux
07.2018 - 05.2022
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Prepared shift summary reports for Ops Manager and communicated regularly on goals and progress.
Conducted performance reviews and provided staff with feedback and guidance.
supervised 50+ employees
Pickhall Flow controller duties
CCA Amatil – Eastern Creek
08.2012 - 07.2018
Safety management (BEX), Managing a large group of temp labour, cycle counts, labour spend, investigating issues/discrepancies, training new staff on picking processes, inventory checks, maintaining KPI targets, completing daily report logs, spot checks, entering hazards into vault management systems, toolbox talks, safety awareness
Knowledge and experience in the operations of the warehouse
Dock office Flow controller duties
CCA Amatil – Eastern Creek
08.2012 - 07.2018
Safety management (BEX), managing temp labour, allocating and releasing loads from load manager to WMS systems, ordering stock, despatching loads, receiving in stock, communicating with external/internal customers, trained in COR management, completing daily invoices for customers, entering daily results in logs reports, load audits, entering hazards into vault management system, training new staff
Toolbox talks, safety awareness, Knowledge and experience in the operations of the warehouse
PSD Team Manager duties
CCA Amatil – Eastern Creek
08.2012 - 07.2018
Safety management (BEX), managing temp labour, releasing loads in SAP, despatching loads , receiving in loads, communicating with external/internal customers, experience in despatching international sea freight orders, stocktake, inventory checks, cycle counts, load audits, entering hazards into vault management system, entering logs and completing paperwork, trained in COR management, training new staff, toolbox talks, safety awareness, Knowledge and experience in the operations of the warehouse
Pickhall coordinator / Grinders OR3 Project
Challenge Recruitment Ltd (Coca Cola Amatil)
03.2009 - 08.2012
Running and leading a team of 4 in the Grinders Coffee OR3 Project coordinating with drivers Customer Service SAP B1 Knowledge Loading and unloading Replenishing tasks Forklift Tasks Dispatch & Receiving duties
Load Manager and WM Knowledge Voice picking and packing in a fast-paced environment: high pick rate
Leading the Pickhall team: 50 contractors Running toolbox talks Safety Awareness Alcohol counts and discrepancies
Racking audits – Trained Chep counts
Daily reporting CRL Timesheet keeping
Knowledge and experience in the operations of the warehouse
Education
Gorokan High School
Skills
Leadership Role - 14 years warehousing background
Great communication skills
Works well in a busy team environment
Planning & organizing skills
Time management skills
Great computer knowledge
Safety awareness
Customer Service
Multitasking
Personal Information
Date of Birth: 09/18/87
References
Michael Smitala - 0400 381 794 Operations Manager Linfox