Cory Franklin

Promoted from Senior Service Technician, transitioning into Research & Development.Key Contributions:Software & Programming: Developed and implemented the "Babel Buster 3" program for TZ water-cooled and air-to-air systems. Proficiently utilized Carel 1Tool, C-suite, and STone for controller programming, testing, and debugging. Built various small programs for testing purposes and created useful Python scripts for product scripting, operational testing, and bug identification. Managed and maintained a custom software program used in Brethren churches (NZ/AU).
Technical Support & Mentorship: Provided advanced technical support and in-depth knowledge to the Service Department, specifically addressing complex BMS (Building Management System) issues.
Product Development & Sourcing: Sourced and rigorously tested new components for integration into the Econex Pro range units.
Field Support: Continued to provide specialized field support across Australia and, on rare occasions, New Zealand, leveraging deep product knowledge.

• Managed and operated a small air conditioning repair business, cultivating relationships with a local real estate firm and three air conditioning manufacturers. Successfully completed a series of building contracts, demonstrating strong project management skills. Actively engaged in continuous professional development with Teco, expanding expertise across a wide range of HVAC technologies, from advanced inverters to established older units. Possesses a deep understanding of universal air conditioning principles, enabling quick adaptation to varied circuitry and logic across all brands.

• Managed a broad portfolio of service operations, encompassing direct field troubleshooting for intricate problems and the development of service agent proficiency through targeted training. Provided strategic oversight and technical guidance to service agents, frequently stepping into technical support roles to maintain service levels during periods of increased demand.

• Developed comprehensive understanding of HVAC construction and mechanical car park systems. Responsibilities included managing contract hire for air conditioning units and overseeing mechanical ductwork installation. Proficiently executed connection and commissioning of intricate control systems for mechanical car parks.

• Re-engaged with Teco, providing essential in-person support. Traveled to multiple states to deliver training to service agents and conduct site assessments.

• Pursued an opportunity to specialize in commercial refrigeration post-capstone, significantly broadening HVAC capabilities. Managed maintenance and repair for five supermarket refrigeration systems (three local, two remote to Mt Isa). Developed expertise in evaporative cooler service and repair, operating across extensive regional territories including routes to Birdsville, Richmond, Mornington Island, and the Northern Territory border.

• Responded to and resolved complex service issues for Teco air conditioning units across Australia, supporting and troubleshooting with service agents. Conducted comprehensive unit repairs and component testing for a wide array of products, including ducted, split, RAC, vertical, portable, and inverter models. Developed and presented training programs focused on inverter air conditioner technology. Successfully managed the service department during periods of managerial leave.

• Repaired a diverse range of air conditioning units (split systems, portable, RAC, vertical) within a factory setting. Simultaneously served as a technical support liaison, addressing service calls and providing troubleshooting assistance to service agents across Australia. Conducted occasional on-site service visits.

• Oversaw merchandising activities for a designated portfolio of shopping centers. Systematically managed inventory to ensure product freshness, performing daily stock rotation and removing expired items. Responsible for timely and accurate replenishment of fresh bread displays, contributing to product availability and customer satisfaction.

• Assisted with various air conditioning installations, performing tasks such as ductwork installation, unit leveling, and grill placement. Gained foundational experience in brazing techniques.

• Progressed from a Packing role to Duty Manager, taking on increased responsibility for store operations. Managed comprehensive store closing procedures and contributed to store optimization through targeted operational improvements.

• Executed comprehensive merchandising tasks: stock rotation, fresh product display, and visual setup. Functioned as a relief representative for several weeks, taking charge of bread order management for numerous retail locations and actively collaborating with bakery and store management. Participated in promotional campaigns.

• Gained comprehensive retail experience across multiple key positions, including Front End, Cashier, Freezer, Dairy, and Back Dock Controller roles.

• Demonstrated versatility in commercial cleaning, managing varied tasks for both pub and shopping center environments. Duties included meticulous vacuuming, surface and window cleaning, waste disposal, specialized floor stripping and sealing, general floor washing, object polishing, and high-pressure cleaning of outdoor surfaces.