Summary
Overview
Work History
Skills
Timeline
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Cosmas Okoye

Queenspark,WA

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Manager

De Villa Hut Bar And Restaurant
03.2014 - 01.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector. With companies like Coca cola ,Guinness Nigeria and international breweries.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

CEO

Club Light House
08.2014 - 08.2020
  • Expanded market share through successful acquisitions and mergers.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Oversaw the responsibilities of the staff members and ensured they were completed.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.

Supervisor

Ausdoc
08.2000 - 08.2009
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collected, arranged, and input information into database system.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Skills

  • Contract Management
  • Expense Tracking
  • Operations Management
  • Staff Development
  • Policy Implementation
  • Customer Relationship Management
  • Decision-Making

Timeline

CEO

Club Light House
08.2014 - 08.2020

Manager

De Villa Hut Bar And Restaurant
03.2014 - 01.2024

Supervisor

Ausdoc
08.2000 - 08.2009

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Cosmas Okoye