Cosmo Luzza
Melbourne
Summary
I am self aware and a self-motivated individual who is driven to achieve the goal I set myself. It is evident to me that leadership is situational and not all answers fit every situation, even though they may be similar. I am conscious of all people’s ability and my decisions making must be encouraged with a non-bias, open minded opinion. I thrive on helping others reach their full potential by identifying areas they need assistance with. As a leader my greatest strength is to be resilient and prepared. As the work environment changes, I too change with it but not without guiding it to ensure the end goal is still achieved. Its paramount to be actively seeking ways to grow and be the better version of myself. This however is a road that never ends, so I understand that I am constantly learning and will actively pursue the answer when it is not clear to me. I believe there are three factors that make a business successful. They are, People, Products and Processes. Not one is more important than the other. They are a base that forms a strong foundation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Area Trade Service Centre Manager
Ausreo
03.2019 - Current
- Company Overview: A company going through a growth and development phase
- Retail Sales – Up Sell /Cross Sell
- Converse with staff to continue building my relationship with them
- Provide “Mission Clarity” for the staff so all have an understanding what is required
- Review of deliveries for the day
- Set my day up with a list of clients to see if not already set from the day before
- Sales Calls - Customer Generations
- Monthly Stock Forecast
- Cycle Counts
- Review and generate monthly reports
- Contact staff through the day to keep track of their progress
- Manage site costs
- Safety Walks and Reported
- Open New Accounts – Zero terms or 30-Day accounts
- Set Pricing Submission
- Learn Products
- Set Staff Performance – Yearly with Mid and Half Yearly reviews
- Learn and better understand our Processes and systems
- (Own Growth)
- Marketing
- Process Reviews
- Projects engagement – Business Improvements
- A company going through a growth and development phase
Store Manager & Site Supervisor
CSR Gyprock Building Products
09.2017 - 03.2019
- Company Overview: Australia's leading manufacturer of Gypsum based products such as plasterboard and cornice, as well as compounds, adhesives, specialty plasters and associated finishing materials and accessories
- Retail Sales – Up Sell /Cross Sell
- Coordinate Monthly Retail Specials
- Customer Services – Phone Service, Front Counter, Email
- Staff Training & Development
- Inventory Stock Control
- Account Management
- Customer Pricing Structure
- Driving Monthly Promotion through displays and communication
- Debtors – Following up customer outstanding monies owed
- Weekly and Monthly Reports to direct supervisor
- Budget Reviews & forecasting
- Monthly & Annual Budget responsibilities
- Safety Team Leader – Report and communicate as required
- Staff & Contractor Induction to Site
- Ensuring Policies and Procedures are adhered to
- Assisted the team that rolled out New Forklift Safety Program (1-month secondment)
- Ensure site in presentable with the responsibilities of coordinating Gardeners and Cleaners Daily, Weekly and or Monthly
- Australia's leading manufacturer of Gypsum based products such as plasterboard and cornice, as well as compounds, adhesives, specialty plasters and associated finishing materials and accessories
Site Manager
Coates Hire Pty Ltd.
01.2013 - 01.2017
- Company Overview: Australia's largest equipment hire company with over 130 years of experience in industry, supplying to a wide variety of markets including Engineering and Building Construction & Maintenance, Mining & Resources, Manufacturing, Government, and Events
- Retail Sales – Up Sell /Cross Sell
- Responsible to manage site business as usual activity to ensure financial and Safety goals are achieved
- Monitor Budget/Target
- Evaluate and react to sales results appropriately
- Develop staff to grow and transition into other roles in the business
- Annual budget responsibility to drive profitable Revenue
- Development and maintenance of both client and staff relations
- Supervise the operation of all branch administration & systems requirement and the preparation of reports as required by the Business Unit Management
- Ensure all branch personal (admin, drivers, services etc.) are aware of their obligations to customer service standards; and ensure all branch personal are adequately trained in paperwork, systems & telephone procedures
- Review stock levels in branch to maintain equipment availability and maximise asset utilisation
- Review consumables Stock Levels to ensure availability to up sell & cross sell
- The ability to work effectively and considerately in a team environment
- Safety Leader – Report and Manage safety throughout the Brooklyn site
- Work with HSEQ advisor to ensure site is Safety Compliant
- Contract and Rate negotiation with Sales Team and Customer
- Implement & Drive Business Value Propositions
- Australia's largest equipment hire company with over 130 years of experience in industry, supplying to a wide variety of markets including Engineering and Building Construction & Maintenance, Mining & Resources, Manufacturing, Government, and Events
Business Operations Coach
Coates Hire Pty Ltd.
11.2011 - 05.2013
- Company Overview: Australia's largest equipment hire company with over 130 years of experience in industry, supplying to a wide variety of markets including Engineering and Building Construction & Maintenance, Mining & Resources, Manufacturing, Government, and Events
- Manage training requirements for 120 staff across 3 states
- Work with Area Managers and their teams to drive Business & Employee improvements
- Facilitate, Design & Deliver Employee Induction to new staff either in Classroom environment, One on One or via WebEx session
- Facilitate training sessions based around Customer Service, Improving Customer Experience, Sales, Teamwork & Systems
- Drive and Develop Value Propositions for the Business
- Identify and Implement changes in the business and Train as required
- Develop Training Material
- Develop Job Aids
- Develop business case for system improvements
- Using a Learner Management System
- Manage Coates hire Online Academy recording system
- Drive consistent procedures throughout the Coates hire network
- Review Processes and implement change and improvement
- Australia's largest equipment hire company with over 130 years of experience in industry, supplying to a wide variety of markets including Engineering and Building Construction & Maintenance, Mining & Resources, Manufacturing, Government, and Events
Senior Sales & Fitness Consultant
Lifestyle Fitness
01.2002 - 01.2004
- Sales (Membership) Monthly Targets
- Sales enquire
- Customer service
- Self-generating appointments/leads
- Organizing internal promotions
- Organizing promotional offers within surrounding businesses and Local Community
- Reaching targets (Budget)
- Telephone enquiries
Education
No Degree - Lean Six Sigma - Yellow Belt
Ausreo In House
01.2025
Certificate IV in Training & Assessment -
HBA Learning Centre
01.2012
Certificate of Attainment - Excel Level 2
Advanced Training
01.2012
Certificate IV in Front Line Management -
New England Management Development
01.2010
Certificate III in Fitness -
High Energy Network
01.2001
Certificate IV in Remedial Therapy -
Melbourne College of Natural Medicine
01.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Performance management
- Conflict resolution
- Sales management
Personal Information
Date of Birth: 24/08/1978
Certification
- Current First Aider
- Car License
- Forklift License
- Non-Slewing Crane License
Professional References
- Scott Coy, Melbourne Area Manager Coates hire, 0428 191 013
- Rebecca Humphreys, Business Coach Coates Hire (National Role), 0439 550 772 or 0419 550 772
- Stephen Harty, (Direct Manager) Ausreo Victorian State Manager 0477 877 252
Languages
Italian
Professional Working
Timeline
Area Trade Service Centre Manager
Ausreo
03.2019 - Current
Store Manager & Site Supervisor
CSR Gyprock Building Products
09.2017 - 03.2019
Site Manager
Coates Hire Pty Ltd.
01.2013 - 01.2017
Business Operations Coach
Coates Hire Pty Ltd.
11.2011 - 05.2013
Senior Sales & Fitness Consultant
Lifestyle Fitness
01.2002 - 01.2004
Certificate IV in Training & Assessment -
HBA Learning Centre
Certificate of Attainment - Excel Level 2
Advanced Training
Certificate IV in Front Line Management -
New England Management Development
Certificate III in Fitness -
High Energy Network
Certificate IV in Remedial Therapy -
Melbourne College of Natural Medicine
No Degree - Lean Six Sigma - Yellow Belt
Ausreo In House
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