Summary
Overview
Work History
Skills
Timeline
Generic

COSTA Barboussas

Frankston,VIC

Summary

Dynamic sales management professional with a proven track record of driving strategic business growth and enhancing brand experiences. Demonstrates exceptional interpersonal skills and excels in high-pressure situations, consistently delivering outstanding customer service. Expertise in client relationship development, multitasking, and effective time management ensures team goals are met. Committed to continuous improvement and leveraging market insights to support product marketing initiatives.

Overview

12
12
years of professional experience

Work History

Customer Resolution Agent & Receptionist

Atwork Australia
Dandenong , VIC
04.2023 - 12.2023
  • Verified receipt of ordered supplies to ensure accuracy.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained accurate daily visitor records.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Verified visitors' identification cards before allowing access to the building.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Managed multi-line telephone systems, screening and directing calls.
  • Answered and directed incoming calls using multi-line telephone system.

Customer Service & Care Specialist

Guild Insurance
Melbourne, VIC
01.2022 - 01.2023
  • Documented client interactions comprehensively, capturing assessment outcomes.
  • Researched changes in laws to maintain adherence to financial regulations.
  • Provided technical support to customers by troubleshooting software and hardware issues.
  • Assisted customers with navigating the company website for locating products and services.
  • Resolved customer complaints regarding products or services in a timely manner.

Customer Service Officer

TAL Life Insurance
Melbourne, VIC
01.2021 - 12.2021
  • Educated customers on products and services offered by the company.
  • Maintained accurate records of customer interactions and transactions.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Provided customer service in a courteous and professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Ensured compliance with applicable laws and regulations related to customer service activities.

Customer Care Consultant

MERCURY MARINE
Dandenong South, VIC
01.2020 - 01.2021
  • Resolved customer complaints regarding products or services in a timely manner.
  • Created detailed documentation of all customer interactions for future reference purposes.
  • Maintained an organized database of customer contacts for easy access when needed.
  • Advised customers on best practices for utilizing company products or services more effectively.
  • Responded promptly to all incoming emails, phone calls, and online chats from customers.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Provided technical support to internal staff regarding warranty related inquiries from customers.
  • Conducted quality control checks on repairs completed under warranty coverage.
  • Processed monthly warranty reports for management review and analysis.
  • Researched customer complaints to identify root cause of problems and determine best course of action for resolution.

Sales &Account Manager VIC, WA &SA

Workplace Access and Safety
Mentone, VIC
06.2015 - 12.2019
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Implemented process changes to streamline sales department workflow.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Prepared periodic reports outlining overall performance of the regional sales teams within assigned territories.
  • Maintained accurate records of all sales activities including number of calls made, presentations delivered, orders taken.
  • Organized trade shows, events, roadshows to promote products, services among potential customers.
  • Regularly interacted with clients over phone or email in order to provide information about products and services being offered by organization.
  • Implemented effective strategies for expanding existing client base while exploring new markets and segments.
  • Provided technical support when necessary during demos or troubleshooting sessions with customers or prospects.
  • Analyzed customer feedback received from surveys or other sources for further improvement of products and services offered by the company.
  • Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
  • Prepared weekly progress reports on account status including sales pipeline updates and forecast projections.

Customer Sales and Service Expert

Workers World/Woerkwear Industries
Laverton Nth, VIC
06.2012 - 08.2014
  • Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
  • Assisted customers with product selection, queries, and complaints.
  • Performed daily opening and closing tasks including checking all equipment for proper functioning.
  • Ensured compliance with safety regulations at all times.
  • Assisted in training new employees on how to use the POS system effectively.
  • Provided feedback to management on areas that require improvement or need attention.
  • Attended weekly team meetings to discuss new strategies for increasing sales volume.
  • Answered telephone inquiries promptly and professionally.
  • Resolved customer issues in an efficient manner while ensuring customer satisfaction.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.

Skills

  • Adapt to change
  • Effective communication
  • Analytical Problem Solving
  • Teamwork, team building
  • Emotional intelligence
  • Patient listening

Resilient

Aggressive Customer Management

Tem Building

Responsive to Change

Versatile in Dynamic Environments

Creativity

Teamwork

Timeline

Customer Resolution Agent & Receptionist

Atwork Australia
04.2023 - 12.2023

Customer Service & Care Specialist

Guild Insurance
01.2022 - 01.2023

Customer Service Officer

TAL Life Insurance
01.2021 - 12.2021

Customer Care Consultant

MERCURY MARINE
01.2020 - 01.2021

Sales &Account Manager VIC, WA &SA

Workplace Access and Safety
06.2015 - 12.2019

Customer Sales and Service Expert

Workers World/Woerkwear Industries
06.2012 - 08.2014

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COSTA Barboussas