Costakis Burgess
Deception Bay,Australia
Summary
Operations Officer with three years of experience in streamlining processes, enhancing productivity and overseeing operational standards. Strengths include leadership, strategic planning and risk management. Proven track record of increased efficiency through innovative solutions and technical improvements. Committed to delivering high-quality results within fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations Officer
Salary Packaging Australia
Brisbane, QLD
04.2022 - 04.2025
- Performed periodic audits on systems and processes to ensure accuracy of data.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created training programs for personnel in preparation for full spectrum of operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with other departments such as sales and marketing in order to deliver better services.
- Maintained relationships with key stakeholders including customers, suppliers, partners.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated system performance and identified areas for improvement in order to increase efficiency.
- Resolved conflicts between different departments within the organization in an efficient manner.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Managed day-to-day activities related to IT infrastructure operations.
- Ensured compliance with applicable laws, regulations and standards related to operations.
Administrative Assistant
Norris Motor Group
Redcliffe, QLD
05.2021 - 06.2021
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Facilitated communication between different departments within the organization.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Administrative Assistant
PCYC Queensland
Deception Bay, 4508
03.2019 - 05.2019
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Organized group activities for at-risk youth focusing on life skills development and positive behavior reinforcement.
- Advocated for youth needs and interests in community and policy-making forums.
- Used calm, positive, and encouraging approach with youth.
- Connected individuals with relevant community resources and coordinated referrals.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Organized team building exercises to foster collaboration among the group.
Club Staff Member
Brisbane Roar Football Club
Brisbane, QLD
06.2015 - 11.2015
- Identified opportunities for improvement within the membership program based on feedback from customers.
- Processed memberships and maintained accurate records of membership activities.
- Assisted with the preparation of promotional materials such as flyers, brochures, and mailers for distribution to prospective members.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Compiled scores and other athletic records to maintain proper documentation.
- Supervised and monitored athletes during sporting events.
- Tracked game time, starting or stopping play when necessary.
- Inspected equipment for safety compliance prior to each match.
Education
Bachelor of Accounting And Finance
Australian Catholic University
Brisbane, QLD12-2021
Queensland Certificate of Education
North Lakes State College
North Lakes, QLD11-2016
Skills
- Data analysis
- Project management
- Regulatory compliance
- Customer service
- Process improvement
- IT infrastructure management
- Client relationship management
- Employee training
- Stakeholder engagement
- Performance monitoring
- Operational efficiency
- Audit processes
References
References available upon request.
Timeline
Operations Officer
Salary Packaging Australia
04.2022 - 04.2025
Administrative Assistant
Norris Motor Group
05.2021 - 06.2021
Administrative Assistant
PCYC Queensland
03.2019 - 05.2019
Club Staff Member
Brisbane Roar Football Club
06.2015 - 11.2015
Bachelor of Accounting And Finance
Australian Catholic University
Queensland Certificate of Education
North Lakes State College
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