Courteney Brown
Point Cook, Melbourne,VIC
Summary
I am a hardworking and Trustworthy person. I have a strong ability in Multitasking, Attention to detail and offer a friendly and positive attitude. I display clear communication and manage issues with problem solving skills. I am open minded and non-judgemental and I approach each interaction in life with empathy to ensure a positive experience. I offer problem-solving and conflict management skills. I have a range of life experience that I can apply professionally.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Womens Health Hub
Melbourne , Vic
05.2023 - Current
- Communicated with patients with compassion while keeping medical information private.
- Maintained confidentiality of patient information according to regulations.
- Schedule and follow up on patient appointments, collect and process patient payments and maintain patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to both doctors and patients
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Performed data entry tasks related to billing and collections procedures.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Professional Cleaner
Point of Difference Cleaning Services
11.2021 - 05.2023
- Knowledge and safe handling of cleaning products and chemicals
- Maintain and organize cleaning supply stock.
- Vacuum carpeted areas and mop solid surfaces with proper chemical solutions
- Promote high customer and client satisfaction by resolving problems with knowledge and friendly service
Stay at Home Mum
Children
08.2016 - 11.2021
- Raised 4 beautiful children
- Take care of all the finances, cooking and cleaning in the household
- Manage schedules for all sports, holiday programmes and extra curricular activities.
- Mediate issues and resolve conflict
Cake Decorator
Kavey Cakes - Self employed
12.2013 - 01.2016
- Decorated cakes for special occasions, including baby showers, birthdays and weddings.
- Communicated with customers to define specific cake requirements, design needs and pricing.
- Planned and conducted cake decorating classes for adults and children.
Customer Service and Accounts Operator
Positive Point of Sale Warehouse and Distribution
02.2014 - 10.2015
- Stock count reporting and ordering products for clients
- Client account management
- Corresponding with warehouse members to secure correct orders
- Addressed and resolved customer concerns and problems
Corporate Suit Supervisor
Eden Park Catering
05.2011 - 02.2013
- Pre, during and post match hospitality and beverage services
- Resolved guest problems and complaints to improve overall satisfaction.
- Managed inventory and liased with catering staff regarding clients requests.
Warehouse Employee
Positive Point of Sale Warehousing & Distribution
04.2010 - 10.2012
- Picking, kitting and packaging of promotional materials including mail outs and one off jobs
- Organised bulk freight and courier services for deliveries and distribution
- Managed Inwards goods and stock control of warehouse products
- Keeping warehouse environment safe, clean and tidy
- Work efficiently both by myself and in a team environment
Skills
Negotiating and resolving conflict
Empathetic
Multitasking
Patience
Attention to detail
Organised
Fast learner
Time management
Work well under pressure
Work well individually and in a team
Volunteer Work
- Coach and manage various teams for the Outkast Sports Club across both Touch Rugby and Netball
- Volunteered at Bay Roskill Vikings Rugby League Club assisting in point of sale, food preparation and cleaning after functions.
- Helped manage and run BBQ Fundraisers for 'The Wild Ones' Touch Rugby Team outside the local supermarket.
Additional Information
- Hero Headquaters - First Aid CPR Certificate
- Australian Drivers Licence
- Australian National Police check
- Working with children's check
- Fully Vaccinated
Referees
Kayla Kovanovic= Practice Manager Womens Health Hub
Phone: 0467870206
Email: Kayla.Kovanovic@womenshealthhub.com.au
Kama Bartlett = Outkast Club President
Phone: 0409436873
Email: Kbartlett04@outlook.com
Timeline
Medical Receptionist
Womens Health Hub
05.2023 - Current
Professional Cleaner
Point of Difference Cleaning Services
11.2021 - 05.2023
Stay at Home Mum
Children
08.2016 - 11.2021
Customer Service and Accounts Operator
Positive Point of Sale Warehouse and Distribution
02.2014 - 10.2015
Cake Decorator
Kavey Cakes - Self employed
12.2013 - 01.2016
Corporate Suit Supervisor
Eden Park Catering
05.2011 - 02.2013
Warehouse Employee
Positive Point of Sale Warehousing & Distribution
04.2010 - 10.2012
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