Courteney Fillmore
Surfers Paradise,QLD
Summary
A dynamic individual seeking employment in an environment in which I can put forth my strong communication skills and thrive in a new area. Eager and ready to learn, responsible and honest. With 6+ years of experience in food and beverage service, I have acquired many transferable skills such as organization, time management, and active listening.
Overview
7
7
years of professional experience
Work History
Restaurant Server/Barista
Moranbah Community Workers Club
07.2023 - 11.2023
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Bartender
Dooly's
09.2021 - 03.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
- Video Lottery Machine attendant, responsible for large sums of money, paid out winnings and emptied machines after hours.
Travel Consultant
Cloud5 Communications
01.2020 - 03.2020
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Restaurant Server
Gahan House
06.2019 - 03.2020
- Greeted new customers, discussed specials and took drink and food orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers
Restaurant Server
The Pub House
08.2018 - 02.2019
Restaurant Server
Fresco's Cafe & Grill
08.2017 - 06.2018
Restaurant Server
Tuscon's Tap & Grill
03.2017 - 07.2017
Restaurant Server
Swiss Chalet
08.2016 - 02.2017
Education
White Card Certificate
Queensland, Australia2023
Responsible Service of Alcohol Certificate
Australia2023
Responsible Beverage Training
New Brunswick, Canada2021
Smart Serve Certificate
Ontario, New Brunswick2017
High School Diploma -
Simonds High School
Saint John, New Brunswick2015
Skills
- Responsible Alcohol Service
- Cash Handling and Management
- Guest Satisfaction
- Clear and Effective Communication & Active Listening Skills
- High-Energy and Stamina
- Adaptability
- Time Management
- New Hire Training
- Detail Oriented
- POS System Operation
- Order Management
- High-Volume Environments
- Food Running
- Suggestive Selling
Timeline
Restaurant Server/Barista
Moranbah Community Workers Club
07.2023 - 11.2023
Bartender
Dooly's
09.2021 - 03.2023
Travel Consultant
Cloud5 Communications
01.2020 - 03.2020
Restaurant Server
Gahan House
06.2019 - 03.2020
Restaurant Server
The Pub House
08.2018 - 02.2019
Restaurant Server
Fresco's Cafe & Grill
08.2017 - 06.2018
Restaurant Server
Tuscon's Tap & Grill
03.2017 - 07.2017
Restaurant Server
Swiss Chalet
08.2016 - 02.2017
White Card Certificate
Responsible Service of Alcohol Certificate
Responsible Beverage Training
Smart Serve Certificate
High School Diploma -
Simonds High School
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